Receptionist/Clerical Officer

Job summary

Receptionist/Clerical Officer Hours

We are looking for experienced and enthusiastic community receptionist/clerical officer to deliver an efficient, effective and comprehensive reception and administration service across 5 community sites; predominantly the post holder will be based at East Cleveland PCH, however, will also be expected to cover other community sites, Low Grange, Guisborough, Redcar and Cleveland Health Centre on occasions.

The candidate should have a sound general education, excellent communication skills, knowledge of SystmOne or other clinical systems, a good telephone manner and a mature and professional approach.

They will support the reception, clinical services and departments throughout the buildings, ensuring high standards are maintained at all times. Answering front of house reception telephone, signposting and acting upon requests.

Flexible in their approach to work, possess good organisational and time management skills and have the ability to use their own initiative, whilst adhering to Trust policies and procedures including health and safety standards and practices.

Previous experience working in the NHS in a similar position is desirable as is experience in dealing with the public and handling confidential medical information.

The post holder will be a key member of the team and will facilitate the delivery of the teams objectives.

This vacancy will close when we receive sufficient completed applications.

Main duties of the job

-To deliver an efficient and comprehensive reception and administration service to all the users of South Tees Hospital NHS Foundation Trust Community Services ensuring high standards are maintained at all times. With a commitment to abide by the NHS values and the Constitution.

-Experience in routine reception and administrative procedures, answering the telephone, typing, signposting, general enquiries, photocopying, laminating etc

-Knowledge and experience of Microsoft Packages Word, Excel, E-mail, Outlook, Presentations etc

-Knowledge and experience of clinical systems preferably SystmOne or other clinical systems, arriving patients or searching for appointments

-Room bookings through Open Space, completing daily/weekly reports , DNA's, room changes. Resolving queries for service users on a day to day basis

-Safe handling medical records, incoming and outgoing

-Issuing hearing aid batteries

-Sorting incoming and outgoing mail

-General Knowledge of NHS, preferably with practical experience

-Reporting faults to Estates or ICT and following up actions-Knowledge of the General Data Protection Act and Confidentiality in the workplace

-Understanding of a range of work procedures, some of which are non-routine and which may require formal training.

-A knowledge of Trust policies and Procedures is desirable but not essential

About us

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Job description

Job responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person Specification

Knowledge & Skills

Essential

Previous experience of working in an NHS environment or equivalent with practical experience of reception duties

Desirable

Previous experience of working with clinical systems eg SystmOne

Education & Qualifications

Essential

NVQ level 2 or equivalent in business administration, Customer Services or equivalent experience IT and software experience including MS Word, Outlook and MS Excel Maths & English (Level 2) or equivalent experience

Personal Attributes

Essential

Ability to present written information clearly Aware of the need for confidentiality at all times Time management skills, ability to prioritise own workload Ability to work effectively in a busy environment as part of a team or autonomously

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