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Service Technician
4 months ago
Service Technician – Frimley, Surrey
We are a and manage over 25% of the UK’s acute bed and mattress fleet, working with more than 150 hospitals across the UK and Ireland.
Working as part of a dedicated team, you will provide our customers with Medstrom products and the knowledge they need to deliver a high-quality service to patients.
We are looking for a dedicated Service Technician to join us at Frimley Park Hospital to help provide high-quality products to customers, feeding from our Thame, Oxfordshire service location.
The Role:
As a Service Technician, you will be based at Frimley Park Hospital, and you will ensure an effective and timely product delivery and maintenance service to customers within the hospital. After training, this will include the delivery and set up of products for patients within agreed delivery times, repair and proactive maintenance of products and provision of support to customers in various clinical environments in regards to the product.
Main responsibilities of the role:
– Deliver clean, ready-to-use, products around the hospital site
– Collect products after use from around the hospital site
– Occasional travel to the Thame service centre to collect new stock
– Disinfect, function check, repair and electrical safety test products – full training will be given
– Complete records of testing, delivery and collection within our computerised system
– Maintain available product stock and spare parts inventory
– Complete product modifications when required
– Provide product demonstrations and basic training to staff
– Maintain a clean and tidy work environment
The role requires 37.5 hours per week, Friday to Tuesday
You will also be required to participate in an out-of-hours on-call rota (once trained) to support the team and the customer. This is subject to an on-call payment and additional payment for hours worked.
Experience Needed:
To join us as a Service Technician, ideally you will need to have or be willing to develop the following.
Qualifications and experience requirements:
– Mechanical or electrical background desirable, but not essential as full training will be provided
– Experience working within a healthcare setting is desirable
– Full, valid UK driving licence required (we use long wheelbase vans, but training and support to build confidence in manoeuvring these vehicles will be provided where required)
– Knowledge of Medstrom and/or other medical device manufacturers’ products would be desirable, but not essential
Personal Requirements:
– A proactive, ‘can-do’ attitude
– Excellent customer service skills
– The ability to communicate effectively
– The ability to work under your initiative, and follow procedures laid out by the business to achieve deadlines
– Basic knowledge of hygiene and safety rules
– Basic PC skills to include email and MS Office
– DBS-checked (or the willingness to complete one)
In addition to the salary and related benefits, you will join a company that has grown extensively within the last 5 years and through our unique ownership model is continuing to grow, whilst offering great career opportunities for those that are keen to progress.
