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Service Delivery Controller
3 months ago
Dawsongroup bus and coach ltd is part of Dawsongroup plc, a national provider of commercial vehicle rental and contract hire solutions, operating from a network of strategically positioned depots across the UK.
Due to our continued success, we are looking for a Service Delivery Controller, to based at our Hellaby site in Sheffield.
The purpose of this role is to contribute to a high-quality service to businesses throughout the UK by the effective management of fleet operations, customer service and administration at branch.
Key responsibilities will include, but are not limited to:
- Ensuring all documentation and procedures are correctly administered
- Carrying out daily yard checks twice a day
- Adding drivers defects to the system and organising those defects to be repaired
- Co-ordinating the paperwork for delivery and collection of vehicles
- Gathering evidence such as digital images and obtain quotations where required
- Allocating work for drivers and valets as required, and to maintain the recording systems on AS400 and internal spreadsheets
We are looking for someone with:
- Excellent communications skills via phone and face to face
- Good working knowledge of the commercial vehicle or service industry would be advantageous