Customer Service Consultant

3 weeks ago

Wilmslow, United Kingdom Skipton Building Society Full time

Hours:

In a full-time Branch based role; you will be working 36 hours flexible hours across Monday to Saturday to support operating hours in the branch.

Salary:

£22,464 Per Annum

Closing Date:

Wed, 5 Jun 2024

We are recruiting for a Customer Service Consultant within Sale branch.

You have the opportunity to join our team and become one of the faces of Skipton Building Society. We are also interested in who you are as a person. Why? Because our membership is made up of many different kinds of people and we want our employees to be just as diverse. 

Our purpose is to help more people have a home, help people save for life ahead and support long term financial wellbeing.

You will be engaging in conversations to find out our customers’ needs, providing information to customers about our full savings range, products and services that we offer. By really listening to, and getting to know our customers, you will help them to review their circumstances and what their goals are, whether that be financial, family, retirement, peace of mind or even a new home and through this proactively identify the most appropriate products to suit their needs. All the while providing a straightforward, helpful service that lets your enthusiasm shine through. 

Together, you can help us build a better Society

Who Are We?

Not just another building society. Not just another job.

We are the fourth biggest building society in the UK and what makes us a bit different is that we're a mutual organisation. We do not have shareholders; we are owned by our members.

Our colleagues say Skipton Building Society is a great place to work, and you could be one of them, bringing with you new ideas on how we can keep customers at the heart of what we do.

Whatever your background, and whatever your goals, we will help you take the next step towards a better future.

Branch Life

Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times. So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time.

For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals.

What Is In It For You?

Annual discretionary bonus scheme: on average our Customer Consultants received an on-target bonus of 8% dependent on personal and company performance. This means you could receive a possible £1,790.00 per annum.

25 days standard annual leave + bank holidays + rising 1 day per year of service to a maximum of 30 days after 5 years.

Holiday trading scheme allowing the ability to buy and sell additional annual leave days

Generous employer pension contributions – up to 10% per annum dependent on employee selection

Access to the Lifeworks, via telephone or online 24/7. Giving free access to wellbeing apps, including Employee Assistance Programme and online employee discount platform including retailers, entertainment, eating out and travel.

There are always initiatives to get involved with charities with two paid volunteering days for you to use each year.

What Will You Be Doing?

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society.

Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers.

Proactively contacting our customers over the phone to identify and discuss their needs.

Educate each customer on a range of products and services as well as the different communication channels they can utilise to engage with us directly.

Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately.

Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication.

What Do We Need From You?

Passion about delivering exceptional customer service

Enjoy meeting new people and engaging in purposeful conversation

Work well with others, with a ‘one-team’ mindset across multiple channels.

Have excellent communication, engagement and listening skills

React fast when the day gets busy and handle a wide variety of different customers – with excellent time management

Are able to deliver outstanding customer service either from a face to face or a telephony background

Are open to a broad range of activities even if outside of standard expectations

Are able to grow, adapt and change accommodating business needs and priorities 

  • Customer Service Consultant

    3 days ago

    Wilmslow, United Kingdom AMS Contingent Full time

    We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we actas an extension of our clients' recruitment team and provide professional interim and temporary...

  • Customer Service Consultant

    1 week ago

    Wilmslow, United Kingdom Alexander Mann Solutions (AMS) Full time

    **Job description - summary** We are AMS. We are a global total workforce solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solutions (CWS) is one of our service offerings; we act as an extension of our clients’ recruitment team and provide...

  • Customer Relationship Consultant

    3 weeks ago

    Wilmslow, United Kingdom Skipton Building Society Full time

    Hours: In a full-time Branch based role; you will be working 36 flexible hours across Monday to Saturday to support operating hours in the branch. **Salary**: £24,658 Per Annum Closing Date: Mon, 12 Jun 2023 Not just another building society. Not just another job. We're the fourth biggest building society in the UK and what makes us a bit different is...

  • Customer Relationship Consultant

    2 days ago

    Wilmslow, United Kingdom Skipton Building Society Full time

    Hours: In a part-time Branch based role; you will be working 29 flexible hours across Monday to Saturday to support operating hours in the branch. **Salary**: £24,658 Pro Rata Closing Date: Fri, 9 Feb 2024 We are recruiting for a Customer Relationship Consultant within Wilmslow and Sale branches. You have the opportunity to join our team and become one...

  • Registaration Officers

    3 weeks ago

    Wilmslow, United Kingdom Service Care Full time

    Hours - 37.5 Location - Manchester Rate - £11 PAYE Per hour (Paid Weekly by an umbrella company) - Processing amendments and cancellations on fee payers' records, identifying potential inaccuracies, asking pertinent questions and dealing with queries to ensure changes are carried out in accordance with policies, procedures and relevant legislation. -...

  • Customer Service Advisor

    1 week ago

    Wilmslow, United Kingdom Page Personnel Secretarial & Business Support Full time

    As a Customer Service Advisor you will be responsible for dealing with customer queries via multi-channels in a professional and friendly manner, ensuring they are receiving the best customer experience. **Client Details** Our client is a well-established e-commerce Retail business, based in Wilmslow, with increasing presence in the fashion industry - this...

  • Customer Services Advisor

    1 week ago

    Wilmslow, United Kingdom Love Success Plc Full time

    **Customer Services Advisor**: - Job Reference: m778 - Date Posted: 17 March 2023 - Recruiter: Love Success plc - Location: Wilmslow, Cheshire - Salary: £12.00 to £13.00 Per Hour - Sector: Call Centre / Customer Service - Job Type: Temporary - Duration: ongoing - Work Hours: Full Time **Our client, an online classic women's clothing brand are looking for...

  • Customer Service Associate

    2 weeks ago

    Wilmslow, United Kingdom Specialist Chauffeur Services Full time

    Would you like to work for a company that sees and appreciates you as an individual? If yes, then welcome to Specialist Chauffeur Services. We are looking for an Customer Service Associate Full-Time Position. Competitive pay depending on experience and performance. Your shifts will be 12 hours long. 4 days on, and 4 days off. As a Customer Experience...

  • Customer Service Advisor

    2 days ago

    Wilmslow, United Kingdom Brook Street Full time

    **Customer Service Advisor** **Job type: Full Time Permanent** **Start dates: Flexible with 4 weeks training** **Location: Wilmslow** **Hours: Monday to Friday with shifts between 9am and 6pm. No weekends.** **Annual leave: 30 days plus bank holidays** **Competitive salary and annual bonus: Starting from £22,000** **Hybrid - 2 days from home, 3 days...

  • Customer Service Advisor

    3 weeks ago

    Wilmslow, United Kingdom Barclays Full time

    **Customer Service Advisor** **Stockport** **£23,500 per annum** **35hrs per week, rotating between 7am-11pm Monday to Sunday** As a Barclays Customer Service Advisor, you will be accountable for serving the more complex needs of our customers and clients with a focus on achieving the best outcomes for them. For this role, you must have compassion and a...

  • Customer Service Associate

    1 month ago

    Wilmslow, United Kingdom Specialist Chauffeur Services Full time

    Would you like to work for a company that sees and appreciates you as an individual? If yes, then welcome to Specialist Chauffeur Services. We are looking for an Customer Service Associate Full-Time Position. Competitive pay depending on experience and performance. Your shifts will be 12 hours long. 4 days on, and 4 days off. 10am - 10pm. As a Customer...

  • Customer Service Advisor

    2 weeks ago

    Wilmslow, United Kingdom Page Personnel Full time

    Immediate start! - Great work culture and team to join! **About Our Client**: Our client is a well-established e-commerce Retail business, based in Wilmslow, with increasing presence in the fashion industry - this offers lots of career prospects. As a Customer Service Advisor, you will be expected to deliver amazing service as well as; - Endeavour to...

  • Customer Service Advisor

    6 days ago

    Wilmslow, United Kingdom Page Personnel - UK Full time

    Great working patterns! - Fantastic work environment! **About Our Client**: Our client is a well-established e-commerce Retail business, based in Wilmslow, with increasing presence in the fashion industry - this offers lots of career prospects. As a Customer Service Advisor, you will be expected to deliver amazing service as well as; - Endeavour to resolve...

  • Customer Service Associate

    2 months ago

    Wilmslow, United Kingdom Specialist Chauffeur Services Full time

    Would you like to work for a company that sees and appreciates you as an individual? If yes, then welcome to Specialist Chauffeur Services. We are looking for a Customer Experience Associate Full-Time Position. Competitive pay depending on experience and performance. Your shifts will be 12 hours long. 4 days on, and 4 days off. 10am - 10pm. (1 hour lunch...

  • Customer Service Advisor

    2 weeks ago

    Wilmslow, United Kingdom Page Personnel - UK Full time

    Immediate start! - Great work culture and team to join! **About Our Client**: Our client is a well-established e-commerce Retail business, based in Wilmslow, with increasing presence in the fashion industry - this offers lots of career prospects. As a Customer Service Advisor, you will be expected to deliver amazing service as well as; - Endeavour to...

  • Customer Service Advisor

    4 days ago

    Wilmslow, United Kingdom Sosandar Full time

    We are Sosandar, a chic and exciting online fashion destination for stylish women, worn by celebs and influencers galore, and we have an amazing opportunity for someone equally as amazing to join our growing team as a Customer Service Advisor. **This is what you’ll do**: - Be an ambassador for the brand. - Be the first point of contact to customer with...

  • Customer Service Executive

    1 week ago

    Wilmslow, United Kingdom Warner House Full time

    **Role: Customer Service Executive, Warner House (exclusive home interiors brand)** **Location: Wilmslow, 5 mins from town centre - beautiful offices, free parking, quiet location** **Hours: 09:00 - 17:00 Monday to Friday** **Start date: ASAP** **Salary: £25k DOE** Due to continued expansion an exciting opportunity has arisen with our exclusive...

  • Customer Service Advisor

    2 weeks ago

    Wilmslow, United Kingdom Aldermore Bank PLC Full time

    **Now is your chance** Our Customer Services team is the central contact hub for our customers. They support our customers with anything they need, by delivering first class service and ensuring fair outcomes at all times. We pride ourselves in exceptional service and our passion for helping customers. The team is dedicated to committing to our blueprint...

  • Customer Service Administrator

    3 days ago

    Wilmslow, United Kingdom MERJE Ltd Full time

    In-office, full-time role based in Wilmslow £22,000 plus benefits Monday - Friday NO WEEKENDS Are you looking for a career within a growing business who invest in you and their people? Do you want your next role to be challenging where career progression opportunities are encouraged? We are searching for multiple in-office Customer Service...

  • Customer Service Advisor

    2 months ago

    Wilmslow, United Kingdom Page Personnel Secretarial & Business Support Full time

    An exciting opportunity for a Customer Service Advisor to join a well established legal firm, based in Wilmslow. You will be supporting a team of caseworkers, providing Customer Service support to our client's caseworkers **Client Details** Our client are a well established Legal firm based in Wilmslow, they are currently going through a period of growth...