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Operations Manager

2 months ago

Leicester, United Kingdom Wates Full time

Here at Wates, we have an opportunity for an Operations Manager to join our Living Space Responsive Maintenance team in the West and East Midlands area out of one of our offices. This role will be focussing on projects within the social housing sector so ideally, we are looking for someone who has experience of working in a similar field.  Scope of works to include voids, electrics, kitchens, responsive and planned maintenance to name a few.  

You will be managing the contract/s as well as having the responsibility of a team to deliver the works so being able to communicate at all levels is key. 

The role is to act as the interface between the various clients at monthly review meetings and deliver all contracts to an extremely high standard making sure KPIs & Health & Safety is maintained to the clients' expectations and Wates high standards at all times. 

Key Accountabilities will include: 


  • Responsible for all regional delivery; building and maintaining an effective and motivated team 

  • Lead the division with an operational and commercial mindset making sure the team are aware of contract obligations and how they can always influence profitability 

  • Ensure that all projects are set-up with company governance maximised, production control in place and productivity regularly monitored 

  • To work and develop relationships with all key clients to allow each contract to run in accordance with the brief and the clients' high expectations.  Attend all client progress meetings giving feedback, progress and all KPI data as requested. 

  • Procure work by maintaining and developing contacts in the industry, as well as have direct involvement in the strategic thinking applied to the Unit's tenders 

  • To work with all key supply chain partners making sure all Operating Framework compliance details are in place before commencement of any projects 

  • Monitor and approve the financial forecasts; ensuring that the best cost planning information is provided 

  • To drive compliance and operating excellence throughout the division at all levels. 


To be successful in the role you will already be in an operational leadership role and have experience in successfully managing maintenance teams and projects and been accountable for all disciplines from the bidding stage; from design and planning through to handover, all within time and budget. 

We are particularly keen to speak to experienced Ops Managers with a repairs/planned background and having experience of working with social housing/councils etc  

We are looking for you to have the ability to lead and influence at all levels to deliver outstanding results, successfully develop relationships to create future opportunities and have a proactive approach to risk management and value-add.