Senior Technical Author

4 weeks ago

London, United Kingdom Thredd Full time

We are looking for an experienced Senior Technical Author who is passionate about their subject and dedicated to the quality of their work. Our new Technical Author will be comfortable on all aspects relating to technical communication, You’ll be expected to be focused and able to deliver on your project commitments with minimum supervision. 

We see our role as technical communicators in creating professional technical documentation, eLearning content and other types of documentation as essential to supporting customers and for our sales teams in selling our products and services to new customers. You should have a similar belief in the importance of technical communication and be able to communicate this effectively to colleagues throughout the business.The role is London based, with a flexible working policy.

Key responsibilities

Take responsibility for your assigned projects– become a subject matter expert in your area, take responsibility for all documentation related to your projects, provide relevant training to other team members on your area.Contribute to general Technical Documentation team tasks – take part in team and one-to-one meetings, provide weekly status updates, pick up new tickets, and support general team tasks and maintenance of information on our documentation websites.Support team initiatives aimed to improve how we provide information to customers.Help to create content for our product training programme, which is currently being rolled out internally across the organisation.Based on your experience, provide meaningful input to the team around best practice on all aspects relating to technical communication.Mentoring and support for new team members, and other team members on requestEngage with stakeholders across the business, contribute to team planning and process improvements.Help to collect and analyse customer feedback and take part in customer feedback sessions.Act as an ambassador for the value of good technical documentation and be prepared to provide awareness training to new joiners and other teams/departments to explain our technical documentation.

Key Skills

Experience as a technical communicator. Able to write clear and easy-to-read content and organise information in a logical manner that will make sense to end-users. Degree level educated – in a suitable or related field (e.g., Technical Communication, English Literature, Computer Science). Interest and commitment to your career as a technical communicator. This can best be demonstrated through affiliation with a society or organisation that supports technical communicators, such as the Institute of Scientific and Technical Communicators (ISTC), and/or through demonstration of Continual Professional Development (CPD).Advanced computer competency – working with common business tools such as Microsoft Teams, SharePoint, Confluence, Jira, Word, Excel, Visio.Knowledge of producing online technical documentation (using tools such as Madcap Flare).Graphic design skills (to produce flowcharts, diagrams, product sheets and other types of interactive content)Knowledge of producing and delivering training content included eLearning. Knowledge working with documentation for developers.Experience using source and version control systems.Financial services and online payment experience a plus.Excellent communication skills: Open to feedback and willing to engage with colleaguesFriendly, supportive, creative and enthusiastic – a Team playerFlexible to changing needs and circumstances within the team and within the organisationReliable, dedicated and accountable – are able to prioritise your workload, work independently and deliver with minimal supervision.Grounded and down to earth. You can understand the practical needs of the organisation and the constrains under which we work, and can get on and do the job without drama

 A bit about us: We are Thredd, formerly Global Processing Services. Thredd sits at the heart of the global payments revolution, processing billions of transactions annually across 44 countries for the world’s leading FinTechs, digital banks, and embedded finance providers. Thredd is certified by Mastercard and Visa to process and manage any credit, debit or pre-paid card transaction globally. We enable the emerging payments industry to deliver breakthrough innovations through a unique combination of proprietary technology, its people and partners.

 Additional information: We employ a hybrid working model so you would be required to work from the London office 50% of the time. Thredd operates in a secure environment and all candidates will be Credit and Background checked to the extent permitted by law. Only direct applicants will be considered for this role, we do not accept applications from recruitment agencies.

  • Technical Author

    2 months ago

    London, United Kingdom Rise Technical Recruitment Limited Full time

    **Technical Author** £43,000 - £48,000 + Specialist Training + Progression + Bonuses + Pension + Benefits South East London (Commutable from: Dartford, Orpington, Bromley, Sidcup, and Sevenoaks) Are you an Engineer with experience writing technical documentation, looking to join a specialist engineering company who work within the EV industry? This is a...

  • Technical Author

    4 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune "100 Best Companies to Work For" who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create...

  • Technical Author

    2 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune "100 Best Companies to Work For" who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create...

  • Technical Author

    2 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune "100 Best Companies to Work For" who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create...

  • Technical Author

    2 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune "100 Best Companies to Work For" who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create...

  • Technical Author

    4 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune 100 Best Companies to Work For who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create end-user...

  • Technical Author

    2 weeks ago

    London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? - Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune 100 Best Companies to Work For who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create end-user...

  • Technical Author

    4 weeks ago

    London, United Kingdom First Military Recruitment Ltd Full time

    JC100 - Technical Author Location Denham Salary £Competitive Overview: First Military Recruitment is working in partnership with our reputable client who is seeking a Technical Author to join their team in Denham, Middlesex. My client is seeking a qualified candidate with a minimum of five years of prior experience in technical writing within the...

  • Technical Author

    2 weeks ago

    London, Greater London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune 100 Best Companies to Work For who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create end-user...

  • Technical Author

    3 weeks ago

    London, Greater London, United Kingdom IC Resources Full time

    Have a Physics background and an interest in writing? Graduate Technical Author I am working with a household name in electronic systems design and a recognised company in Fortune 100 Best Companies to Work For who are looking to take on a Graduate Technical Author to join a small team of highly experienced authors. You will be tasked to create end-user...

  • Technical Author

    2 weeks ago

    London, United Kingdom Hunter Bond Full time

    My client are seeking a Technical Author to join their team. Responsibilities: Developing documentation for both technical and non-technical audiences Utilising AI to assist in generating content Publishing content onto internal systems Collaborating with numerous other teams to ensure technical accuracy of documentation Gap analysis for documentation...

  • Technical Author

    2 months ago

    London, United Kingdom Hunter Bond Full time

    My client are seeking a Technical Author to join their team. Responsibilities: Developing documentation for both technical and non-technical audiences Utilising AI to assist in generating content Publishing content onto internal systems Collaborating with numerous other teams to ensure technical accuracy of documentation Gap analysis for documentation...

  • Technical Author

    2 weeks ago

    London, United Kingdom Hunter Bond Full time

    My client are seeking a Technical Author to join their team. Responsibilities: Developing documentation for both technical and non-technical audiences Utilising AI to assist in generating content Publishing content onto internal systems Collaborating with numerous other teams to ensure technical accuracy of documentation Gap analysis for...

  • Technical Author

    2 weeks ago

    London, United Kingdom Hunter Bond Full time

    My client are seeking a Technical Author to join their team. Responsibilities: Developing documentation for both technical and non-technical audiences Utilising AI to assist in generating content Publishing content onto internal systems Collaborating with numerous other teams to ensure technical accuracy of documentation Gap analysis for documentation...

  • Technical Author

    2 weeks ago

    London, United Kingdom Hunter Bond Full time

    My client are seeking a Technical Author to join their team. Responsibilities: Developing documentation for both technical and non-technical audiences Utilising AI to assist in generating content Publishing content onto internal systems Collaborating with numerous other teams to ensure technical accuracy of documentation Gap analysis for documentation...

  • Technical Author

    2 weeks ago

    London, United Kingdom Macstaff Full time

    You will likenTechnical writing & document control in Avonmoth Bristol with hybrid #WFH for prototype development engineering firm in small scale waste to energy with diverse projects that are environmentally sustainable, implementing a resilient infrastructure that is effective & positive. They offer expertise, products and services in pyrolysis,...

  • Technical Author

    2 days ago

    London, United Kingdom Advanced Resource Managers Full time

    Technical Author Hybrid, 3 days per week in London £450 p/d INSIDE IR35 6 months Main Purpose of the Role : The purpose of the technical author will be to create accurate and concise storage documentation. Key Responsibilities: * Work with SME's to establish the portfolio of documents required * Work with the SME's to understand each...

  • Technical Author

    3 days ago

    London, United Kingdom Amentum Full time

    **Supporting the Most Exciting and Meaningful Missions in the World** Technical Author **Amentum is a premier global technical and engineering services partner. We draw from a century-old heritage of operational excellence, mission focus, and successful execution underpinned by a strong culture of safety and ethics.**: **We are now recruiting for a...

  • Technical Author

    4 weeks ago

    Uxbridge, Greater London, United Kingdom Company: Full time

    Find jobs in the automotive retail industry JC100 - Technical AuthorLocation – DenhamSalary – £CompetitiveOverview:First Military Recruitment is working in partnership with our reputable client who is seeking a Technical Author to join their team in Denham, Middlesex.My client is seeking a qualified candidate with a minimum of five years of prior...

  • Technical Author

    3 weeks ago

    London, United Kingdom Vertus Partners Full time

    Company:Leading Global Financial Services Software CompanyJoin a cutting-edge, globally recognized trading software company dedicated to revolutionizing the financial markets with innovative solutions. Their software powers some of the largest and most complex trading systems in the world, and we are seeking a highly skilled Technical Author to help...