Customer Service Leader

5 months ago

Leeds, United Kingdom World Duty Free - WDF Full time
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Department Manager 

Location  – Leeds Bradford Airport

Pay  – competitive annual salary, plus 12% Management Bonus

Benefits  - Fantastic benefits inc free parking, bonus scheme, wellbeing support (EAP), staff discount, travel discount, life assurance, pension, health cash plan (dental, optical, medical, health and fitness discounts)

Contract  – 37.5 hours per week, full time

Working pattern  – 5 days out of 7, between 0400-2300

Department Managers at World Duty Free  have a very important role to play in our stores, inspiring and driving the team to deliver an exceptional customer service experience, through coaching leading and role modelling store standards.

Your responsibilities  will be to:

Lead, develop and motivate the team to achieve their sales targets in staff huddles Focus on delivering an exceptional customer service experience Role model the shop floor positively Work collaboratively with your peers, the team of Customer Service Leaders Maximise on your department / category performance

What do you need, to be a Department Manager at World Duty Free?

Experience in successfully managing a team within a retail customer service and sales environment. Excellent interpersonal skills and able to articulate in clear manner in English to all levels of the organisation. Customer focused and able to engage and influence internal and external customers. Self-motivated, passionate, enthusiastic and an effective team member/ leader.

World Duty Free will provide a full induction and comprehensive training , to ensure the best start for you and your new role. You will work alongside some fantastic, experienced colleagues who will support your learning and encourage your growth and career development .

In addition, your benefits will include:

Company bonus scheme Employee Assistance programme – Confidential advice service to support our teams on a range of issues including, personal & financial – your wellbeing is important to us Discounts on products for our staff, family, and friends Travel discounts Free parking Pension scheme Healthcare

We know, to be a great employer, we rely on thousands of colleagues being dedicated to coming to work every day with a smile and giving our customers exceptional service. For us to be a great employer, our aim is for you to be a part of our people promise , to be treated with respect , be engaged in your job, to grow your skills and receive fair recognition and reward .

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