Senior Operations Controller

4 weeks ago

Birmingham, United Kingdom CitySprint Full time
Senior Operations Controller

Senior Operations Controller | Birmingham | Permanent

Hours: 40 Hours

Shifts: Between 7 am to 7 pm

Salary: £34,526

Benefits and perks:

An  impressive holiday allowance  that rises in line with your years of service. Additional day off  for your birthday so you can celebrate in style. Death in Service  allowance to ensure your loved ones are provided for in the event of tragedy. Spend those crucial moments with your new-born baby with our  enhanced Maternity and Paternity leave. Complimentary day of annual leave  to cherish unmissable family moments – could be graduation, first day of school or moving home. Look after your wellbeing with access to a  health and wellness program. Make the most of  ‘Medicash Perks at Work’  – a tool for CitySprint colleagues to enjoy a variety of high-street discounts and rewards. Our  ride to work  scheme means you can keep fit while saving money – what’s not to like? Travel for cheaper withinterest free  season ticket loans  (available after a years’ service

CitySprint is on a Fast track to become the UK’s leading courier services provider, with current market domination of the Same day service areas already.

Through regular investment in our people, our service offering and our customer proposition, we are paving the way for courier services to be more intuitive, more capable, and more responsive to our customers’ needs than ever before

Being this awesome takes a lot of hard work and commitment to our company values and vision. So naturally we need to secure top-notch Operations Coordinator to ensure we continue growing and improving every day.

This is where you come in

CitySprint have an exciting opportunity for a Senior Operations Controller to join our team in Birmingham.

For this role, we are looking for a driven, self-starting individual who has existing experience in an Operations Controller or similar role, ideally within a transport, Logistics or FMCG environment. You will manage the day-to-day resources within the OOH operation, supporting the Controllers & Operations Manager to positively contribute to the overall success of the department. You will act as first point of escalation for all control issues, and will oversee the control team in the allocation of work to couriers, ensuring adherence to client service level agreements (SLAs).

Senior Operations Controller Role Responsibilities:

Allocate work to couriers in a fair and transparent manner. Monitoring of jobs through to POD and completion. Proactively keeping staff and clients informed of delays/issues. Update CityTrak database as required (advise of data cleansing required where access is not granted to maintain certain parts). Produce client and internal reports when required. Observe and continually check the daily operational processes. Support the onboarding of all couriers ensuring compliance with business regulations. Monitor courier performance and instigate action when unacceptable circumstances arise

The ideal candidate will demonstrate the following:

Excellent verbal and written communication  Previous experience in an Operational/controller or Customer Service environment Good geographical knowledge Previous experience in a busy, high-pressure environment. Basic Computer Skills - full Microsoft Office Suite  Previous experience using CityTrak and X-Despatch 3 desirable but not essential (full training will be provided)

The successful candidate will be required to undergo a DBS check as part of the recruitment process. Conditional job offers are subject to a satisfactory DBS check

If the Senior Operations Controller role sounds perfect for you, we really want to hear from you 

We do not require the assistance of agencies with this vacancy – thank you in advance.


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