Assistant Front Office Manager
Found in: Talent UK C2 - 1 week ago
About the role
To assist with the effective and professional management of Front Office for the greatest enjoyment of the guests and maximum profit contribution to the hotel.
1. To assist in the management of Front Office staff, to ensure the efficient operation of Front Office and the delivery of excellent service.
2.To promote and contribute to a harmonious working environment where all staff are treated with respect and dignity.
3.To ensure quality standards and procedures are fully understood, implemented and regularly reviewed, and that formal and informal feedback is used to ensure continual improvement.
4.To ensure company policies relating to cash handling, stock control and stock ordering are implemented and monitored, taking appropriate action to resolve problems.
5.To assist Front Office Management to ensure the team receive the appropriate training, coaching and development to provide effective and efficient service in line with company standards.
6.To maintain effective communication and relationships with other hotel departments and suppliers to maintain an effective operation and ensure guest satisfaction.
7.To ensure you and the team are aware of all hotel services and are proactive in the sale of these to guests
8.To ensure you and the team check in guests on arrival and check them out at the end of their stay and ensure the correct procedures are followed for receiving payment and that you provide accurate and efficient guest billing.
9.To ensure the team are knowledgeable about the facilities and services within the hotel and the amenities and attractions in the locality.
10.To ensure you and the team assist guests with any reasonable request for hotel services
11. To ensure you and the team respond to complaints and find the appropriate solution.
12.To ensure you and the team take responsibility for the security of Front Office and relevant storage areas.
13. To ensure the Front Office fixtures and equipment are properly maintained and presented, with the highest standards of cleanliness and housekeeping.
14. To ensure a safe environment is maintained in compliance with health, safety, fire, hygiene and security legislation and Company policy and procedures.
15.To seek and continuously develop knowledge relating to competitor activity, to provide input into future plans and activities, and so maintain and enhance market position.
16. To ensure the Hotel’s compliance with all matters relating to best practice and all other relevant legislation.
17.To carry out Duty Manager duties as required
18.Any other duties as required by Senior Management
About You
You will have previous hotel reception experience, some of which has been gained ideally at a supervisory or managerial level.
What you will need
Required criteria
Excellent communication, numeracy and IT skills Customer care experience Smart well-groomed appearance Exceptional attention to detail Work well under pressure and be a team player Right to work within the United Kingdom Educated to GCSE Standard or the equivalent including English and Maths Previous supervisory experienceDesired criteria
Previous managerial experience Knowledge of Opera PMS for hotels-
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