Floor Services Assistant
3 weeks ago
From day one, our mission has been to create an independent business with a unique culture – one that is controlled by the people who work for it. Finding the most talented and entrepreneurial people has always been key to our success.
People come to Howden Group Holdings for lots of different reasons, but they stay for the same one: our culture. That’s what sets us apart, and why we nurture and retain the best talent in the market. Whatever your priorities – work/life balance, career progression, sustainability, volunteering - you’ll find like-minded people driving change at Howden Group.
NB: This is an on-site role for as a 12 month FTC, where you will be required to come into the office 5 days a week (with flexible hours). Please note that there may also be an opportunity to be extended.
Key Responsibilities / Accountabilities
Ensure incoming/Outgoing mail is managed in accordance with agreed processes and SLAs
Ensure incoming/Outgoing packages are managed in accordance with agreed processes and SLAs
Ensure stationery levels are maintained in accordance with agreed processes and SLAs
Ensure copier paper levels are maintained in accordance with agreed processes and SLAs
Ensure Tea Point levels are maintained in accordance with agreed processes and SLAs
Ensure FSA quality control floor walks are completed in accordance with agreed processes and SLAs
Provide logistical support as required
Utilise the Helpdesk for issue reporting
Communicate any escalations as appropriate
Assist and support Bedford projects where directed
Follow all the documented Facilities processes
Perform duties to agreed customer service levels
Liaise with Building Management where necessary and as directed
Liaise with vendors / contractors where necessary and as directed
Help ensure a culture of transparent communication is in place and actively followed
Create an environment of service excellence within the Floor Services Team
To assist the group facilities coordinator with day to day tasks and cover during annual leave.
Skills and abilities needed to perform role
Excellent communication skills both verbal and written
Professional Customer Services approach
Exceptional attention to detail
Organised, proactive and self-motivated
Flexibility
Ability to work under pressure
Multi-tasking
Ability to find creative solutions to ad hoc requests
Good relationship management and inter-personal skills both internally and externally;
Ability to carry out site inductions to new starters
Health & Safety experience
Health & Safety experience would be an advantage but is not a must
People Management (desirable)
Extensive experience in a similar corporate real estate services (CRES) or facilities role would be advantageous.
Fire Warden
First Aider
Ideal candidates will be DSE (Display Screen Equipment) qualified (would be advantageous but is not essential)
Trained Drivers License
What do we offer in return?
A career that you define.
Yes, we offer all the usual rewards and benefits - including great healthcare provision, a wide variety of wellbeing offers, competitive salary, generous pensions and more - but we know you expect all that.
What you might not expect is a job where everyone has a voice, where volunteering in the community is part of the day job, and where everyone is encouraged to play a part towards our sustainability goals. We want people who want to make a difference - not just in the workplace, but in the industry and in the wider community.
Our Culture: People First
We are proud to be at the global table, but we are most proud of our culture . It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:
An international group with independence and people at its heart
A home for talent with a unique culture: the biggest small company in the world
The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.
Diversity & Inclusion
At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.
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Worker Type :
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