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Elite Domestic Appliance Engineer
2 months ago
Elite Domestic Appliance Engineer - Manchester
Pacifica is one of the UK's largest providers of outsourced support and repair of domestic appliances.
Employing over 250 fully qualified engineers, repairing over 350,000 appliance repairs every year, creating a sustainable future. As a Carbon Neutral Company, our goal is to reach net-zero carbon by 2035.
Our Purpose; We exist to keep households running while protecting the environment.
Our Vision; We are proud to care for our customers' appliances for a more sustainable world.
About the role
We have a fantastic opportunity for a highly experienced, time served and exceptionally accomplished Domestic Appliance Engineer who also holds their CCN1 and CKR1 ACS Gas Qualifications to join our team as an Elite Domestic Appliance Engineer, where you will be provided with the tools to win and excel in your role, serving our customers in and around the Manchester area. Our field community of employed engineers are there to share best practices and to feel part of a team, creating and delivering service excellence for every customer. Every day you will use your expertise and product knowledge to diagnose and resolve issues, supported by our regional field service teams who together and independently work productively to repair our customers appliances in their homes.
About You
You'll work collaboratively with our teams to deliver a first class service to our customers, be a good communicator with a can-do attitude, possess enthusiasm for problem solving and the passion and talent to repair our customers appliances first time. You will have a proven track record for always carrying out work of the highest quality and must have a minimum of 5 years' recent experience in the white goods repair sector in a field based role and have up to date working repair knowledge of at least 4 of the following; washing machines, tumble dryers, dishwashers, refrigeration and cookers. You will need to hold a valid Certificate of Competency with minimum competencies of CCN1 and CKR1 as we do require a Gas qualified candidate for this position. LAU1 and LPG conversion would also be an advantage but are not a necessity.
You will receive a full company induction into the Pacifica family, then you are set for a great career with us.
Powering Pacifica
Our employees are integral in achieving our vision, and our field engineers are the essential fuel powering our success.
Pacifica is powered by our People, they're at the heart of what we do. We recognise the value our people bring, that's why we consistently improve and invest in in specialised manufacture training, appliance test equipment, engineer PPE and bespoke in-house easy to use engineer service software to ensure you have all the tools available to you to do your role efficiently and safely.
Specialised Manufacturer Training - As a multi-brand repairer, specialised Manufacturer training is available from the leading appliance brands
Planning team - Engineers' daily routing is planned by our Office Team, based at our Head office in the North East. Working with our regional service managers and engineers they have the knowledge and expertise to ensure your day is efficient and easy to navigate, so you get the most out of your day.
Pre-ordering software - All our Engineers are able see their jobs in advance and pre-order the required parts, putting you in charge of your own jobs and productivity bonus scheme.
Field and office-based support - Our engineers are supported daily by regional service managers and area service managers in the field, and by office-based service desk teams and manufacturer technical teams.
What you will receive from us
Benefits
Highly competitive salary of £43,000 annum, with quarterly wage increases based on performance to a maximum of £50,000 per annum for a 40 hour week.
Bonus scheme available to increase your earnings.
Working 8 hour day (usually 9am-5pm), Monday - Friday.
Pre-planned routes and drive time is included.
Intime daily parts delivery to a designated parts collection point local close to your location.
Sign on Bonus
Additional Benefits
Company van, including air-conditioning, electric windows and car play, fuel card, uniform, specialist tools, mobile tablet and PPE are all supplied.
Company Pension scheme
Private Van use (optional, subject to HMRC Tax rules)
Up to 33 days annual holiday allowance including 8 bank holidays
Wellbeing and fantastic work - life balance
Excellent opportunities for progression and promotion within our business.
Death in service benefit at 3x salary
Company online retailer saving portal
Complimentary MAP - (Multi Appliance Protection) for your own home appliances.
Costa card gift cards - monthly nominations by Team Managers
Entry into Monthly Cash Prize Draw
Van stock supplied and automatically replenished based on your personal usage.
Daily Spare parts delivered in-time to a Bybox pickup location close to you, return of un-used parts via the same process.
Easy to use in-house engineer software for repair visits
No Sales targets for customer consumables
Pre-order against your own jobs
Specialist manufacturer training
We operate a City and Guilds Assured Training scheme, that will provide you with additional product upskilling if required, enabling you to expand your current skill set
We work with a small selection of the world's leading manufacturers, including;
Manufacturers - Electrolux, AEG Zanussi, Vestel, LG, Hisense and Lamona.
Do you have what it takes and are ready for your hard work and talent to be recognised? If so, we'd love to hear from you
IMPORTANT - You will need to hold a full UK Manual Driving Licence with no more than 6 points and hold a valid Certificate of Competency with minimum competencies of CCN1 and CKR1.
