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Periodic Review Officer

4 months ago

Cardiff, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.

Our recruitment process:

Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you Our interviews are conversational and we want to get the best from you, so come with questions and be curious. 

Following your application being reviewed, you can expect the below:

Pre-interview role related written Q&A,

Stage 1 - Interview with the Head of Periodic Review and a Periodic Review Team Leader

About the role:

We are a leading digital bank on a mission to disrupt the banking industry. We've built an app with smart money management tools to help our customers live a healthier financial life.

As our customer numbers continue to grow, so does our need to hire fantastic people to serve them. Everyone at Starling gets the chance to own interesting things from day one, and we’re told one of the best things about working here is the ability to achieve a lot in a short space of time.

We enable our customers to manage their money 24 hours a day, 7 days a week. Whenever they need us, we will be there. At the moment our priority is fulfilling as many full-time shift patterns as possible. As such, we are looking for people who can commit to hours a week (5 x hour shifts between Monday - Sunday), usually between 8am & 8pm.

Responsibilities include:

• Conduct objective, fair, thorough, and timely investigations into existing Complex and High Risk customer accounts
• Proactively identifying risks and trends; sharing findings with leadership as and when required
• Ability to interpret risk scoring and apply Customer & Enhanced Due Diligence practices
• Complete relevant customer screening using third party screening tools
• Report suspicious activity in line with the Bank’s SARs policy
• Manage a large and varied volume of investigations effectively and efficiently
• Apply your knowledge and expertise to provide a risk-based recommendation on customer relationships

• Identify and validate occasionally complex ownership structures. Requiring a detailed knowledge of complex (corporate) structures including understanding Companies House reporting and verification of ownership.
• Contacting our customers to request relevant supporting evidence and understand account activity

Requirements

• Experience of completing EDD for Business customers
• Able to draw own conclusions based on relevant data and make the right decisions, considering both the business and customer outcomes
• Knowledge of AML legislation / regulation.

• Excellent written and verbal communication skills
• Delivering great service to our customers

• Understanding of the end to end KYC/KYB and Business onboarding processes

Benefits

25 days holiday (plus take your public holiday allowance whenever works best for you) (pro-rata) An extra day’s holiday for your birthday Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off 16 hours paid volunteering time a year Salary sacrifice, company enhanced pension scheme Life insurance at 4x your salary Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton Generous family-friendly policies Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and boosted perks Access to initiatives like Cycle to Work and Salary Sacrificed Gym partnerships

About Us:

We’re on a mission to radically reshape banking – and that starts with our brilliant team. We know that our bank is only as good as the people who build it. From customer support and engineering to marketing and business development, we’re proud to bring together people of all backgrounds and experiences who love working together to solve problems.

You may be put off applying for a role because you don't tick every box. Forget that While we can’t accommodate every flexible working request, we're always open to discussion. So, if you're excited about working with us, but aren’t sure if you're 100% there yet, get in touch anyway.