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Receptionist - The Cobham Clinic

4 months ago

Luton, United Kingdom Bedfordshire Hospitals NHS Foundation Trust Full time

Job summary

This is an exciting opportunity to join the reception team of the Luton & Dunstable Hospitals private patient unit, The Cobham Clinic.

To undertake this role you will need to have a positive and pro-active approach to work, with a strong desire to deliver this highest standard of customer service to our patients in a very busy environment.

You will also need to be a good team member, use your initiative, be methodical and have excellent communication skills, as you will be liaising with people of all disciplines across the trust.

Main duties of the job

To act as receptionist and provide a clerical service to the Cobham Clinic. To act as support to the Clinic Manager and Finance Administrator and to be responsible for booking outpatients appointments and inpatient admissions.

About us

Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.

Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Job description

Job responsibilities

To provide a focal point of communication for the Cobham Clinic, with patients, relatives, medical and nursing staff, using judgement to facilitate a successful outcome of all enquiries.

To be responsible for the administration arrangements associated with admissions and outpatient appointments. Including liaising with theatres regarding booking of surgical procedures.

To collate data on service provided to private patients.

To input data onto the ipm administration system.

To maintain the filing of confidential patient records.

To prepare consulting rooms for clinics, ensuring all patient records are available.

To assist the nursing staff in booking follow-up appointments, and with locating and filing patient records.

To receive payment from patients before, during and after an episode of care. To issue a receipt for payment and take to cashiers office when required.

To open post and distribute accordingly.

To answer queries from patients regarding price schedules for procedures.

To sort and distribute mail, re-addressing discharged patients mail.

To be responsible for the post holders own mandatory training fire, health and safety, manual lifting etc.

To be responsible for the post holders own training development programme, including a personal development plan.

Person Specification

Essential

Essential

Good Basic Education

Desirable

NHS Experience

Essential & Desirable

Essential

Clerical Experience

Desirable

Customer care experience

Essential & Desirable

Essential

Computer literate/acurate keyboard skills

Desirable

Knowledge of Hospital IT systems