Medical Receptionist

Job summary

We are looking to recruit twopart-time medical receptionists on a permanent basis to join the team atGlastonbury Surgery. The successful candidates will be comfortable interactingwith the public on the telephone and face to face with a professional andfriendly approach.

The busy working environmentand diverse role of a medical receptionist presents an opportunity for someonethat is eager to learn and work effectively as part of a team.

You will assist with thesmooth running of the practice and have a comprehensive induction with fulltraining for the role.

The working patterns are asfollows:

Vacancy 1: 16 hours

Tuesday: 8am - 1pm

Wednesday: 12noon - 5pm

Thursday: 12noon - 6pm

Vacancy 2: 16 hours

Tuesday: 1pm - 6pm

Thursday: 8am - 1pm

Friday: 12noon - 6pm

If you would like to discuss the opportunity or arrange aninformal visit, please get in touch.

Please go to NHS jobs to apply using your CV with an accompanying covering letter summarising your experience and skills relevant to the job, why you would like to work at Glastonbury Surgery and your preferred vacancy working pattern.

Closing date: 9 December 2024

Interview Date: 16 December 2024

Main duties of the job

The role of medical receptionist is essential to the smooth running of Glastonbury Surgery. The role is varied, with face to face and telephone contact with patients and taking on administrative responsibilities that support the delivery of safe and effective care.

About us

We are a stable, supportive and very friendly training practice that has retained its family and patient-first ethos. We work from purpose-built premises that has been recently extended, in a colourful market town offering semi-rural primary care.

The practice is very successful and has a good reputation amongst the GP community both externally and internally as evidenced by strong staff retention.

We care for a registered population size of 14,000 served by 11 GPs, GP Registrars, Nurse Practitioners and a paramedic, a team of Practice Nurses and HCAs, physiotherapists, administrative, secretarial and reception.

Caring for the population of Glastonbury, Street and the surrounding villages offers a unique opportunity to connect with a diverse population that is passionate for the town and its rich history and culture. By offering a person centred and continuity of care approach, we can demonstrate quality outcomes, as defined by QOF, whilst also respecting the views and beliefs of the local community.

Job description

Job responsibilities

Main Duties & Responsibilities

Reception desk - greet patients and respond to all enquiries Appointment management - book patients and respond to requests for appointments from clinicians Management of medical records Preparation of consulting rooms Operating the telephone system Practice opening & closing procedure Administration of forms and documentation

All responsibilities are shared across the team on a rota basis.

Person Specification

Personal Qualities

Essential

Professional communication skills Ability to communicate effectively via telephone and in person Good interpersonal skills Demonstrates motivation, reliability and commitment to team working Can work accurately and calmly under pressure Can work within clearly defined guidelines and protocols Demonstrate a flexible approach to work including increasing working hours to provide cover during annual leave/sickness when able. The ability to respond positively to changes Demonstrates an ability to value the opinions of others Willingness to undergo education/ training for both practice and service needs Common sense and ability to use own judgement

Experience

Essential

Basic understanding of the needs of the patient and the role of the Receptionist.

Desirable

Previous work within a busy office environment. Experience working with the general public or in a GP practice.

Qualifications

Essential

Good literacy and numeracy skills Basic computer experience

Desirable

GCSE grade 4 or above in English & Maths

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