Patient Administrator

6 days ago

Eastbourne, United Kingdom InHealth Group Full time

Job summary

Job Title- Patient AdministratorLocation- EastbourneHours- 36hrs a week- Monday- Sunday Rota InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide. InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. We are currently seeking a Patient Administrator to support our Imaging Centre in Eastbourne What you will do: As an InHealth Patient Administrator, using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.

Main duties of the job

Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departureDealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriateEnsuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments systemEnsuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptlyTracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicatorsChecking the pre-authorisations for insured patientsMaintaining stock control and being responsible for purchasing consumables and supplies as and when requiredAssisting in the completion of month end administrative procedures for the management teamParticipating in governance activities, audits, personal development and team meetingsEnsuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into accountMaintaining a clean and safe working environmentComplying with ISO standards in respect of information security managementReporting all incidents and complaints in line with company policy.

About us

InHealth is the UKs largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures. In the last year, we have supported more than 5 million people in their healthcare journeys, the majority of these are NHS patients and service users.

As a people-focused organisation, our teams are integral in how we deliver our services and our values of Trust, Passion, Care and Fresh Thinking underpin everything we do, influencing the way we interact with patients, customers, and colleagues.

Our mission is to be the preferred provider of high-quality diagnostics and healthcare solutions in hospitals and in accessible community settings, serving 5 million patients from 1,000 locations by 2025.

Job description

Job responsibilities

Hours: 36 hours per week. Monday- Sunday Rota

InHealth sees more than 5 million patients each year and diagnostic imaging is one of the busiest services that we provide.

InHealth Patient Administrators are a vital part of the team as they are responsible for making sure our patients receive the best standard of care throughout their visit. As a Patient Administrator you will deliver a professional and patient-focused service, working alongside your clinical colleagues in our dynamic and fast-paced sites. 

We are currently seeking a Patient Administrator to support our Imaging Centre in Eastbourne 

What you will do:

As an InHealth Patient Administrator, using IT systems and digital technologies, you will make sure that our patients feel informed and engaged throughout their diagnostic pathway. You will also work with colleagues to provide administrative support for the imaging services we provide.

What you are responsible for:

Providing a welcoming and professional first point of contact for all patients, coordinating their arrival through to departure Dealing with telephone and direct enquiries in a prompt and effective manner, ensuring the provision of information and prioritisation of queries as appropriate Ensuring that clinically validated appointments are booked appropriately and according to clinical priority on the appointments system Ensuring all patients are invoiced promptly and accurately and that payment is taken on the day, recorded and banked promptly Tracking and distributing imaging data and reports to referrers, ensuring that results are dispatched in line with clinical priority and contractual performance indicators Checking the pre-authorisations for insured patients Maintaining stock control and being responsible for purchasing consumables and supplies as and when required Assisting in the completion of month end administrative procedures for the management team Participating in governance activities, audits, personal development and team meetings Ensuring due regard is given to the customs, values and spiritual beliefs of patients, making sure their views are sought and taken into account Maintaining a clean and safe working environment Complying with ISO standards in respect of information security management Reporting all incidents and complaints in line with company policy.

We are looking for someone who has:

Skill in administration processes and proficient with Microsoft packages Experience in dealing with customers and/or patients and know how to handle their queries effectively and sensitively The ability to conduct themselves in a professional manner with both patients and colleagues Good listening skills with an ability to present information in a logical manner The ability to demonstrate an appreciation of patient care and confidentiality An understanding of data protection and its importance in the workplace A proven level of accuracy and attention to detail Flexibility in their working patterns to fulfil clinical requirements and be willing to adjust these at short notice to accommodate unexpected changes.

You should apply if you have experience:

Working within a customer or patient focused environment Using Microsoft packages and other IT systems Using effective communication skills with people Working with multi-skilled colleagues as part of a multi-disciplinary team. Person Specification

Qualifications

Essential

Please see full advert

Desirable

Please see full advert

Experience

Essential

Please see full advert

Desirable

Please see full advert

Additional Criteria

Essential

Please see full advert

Desirable

Please see full advert

  • Patient Administrator

    5 months ago

    Eastbourne, United Kingdom InHealth Group Full time

    InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator you will play a pivotal role in how we support our patients throughout their...

  • Patient Administrator

    5 months ago

    Eastbourne, United Kingdom InHealth Group Full time

    InHealth sees more than 3 million patients each year and diagnostic imaging is one of the busiest services that we provide. Our fully integrated imaging services offer increased capacity for NHS trusts, and convenient, fast access to services for patients. As a Patient Administrator at our Eastbourne site, you will play a pivotal role in how we support our...

  • Patient Administrator

    3 months ago

    Eastbourne, United Kingdom Horder Healthcare Full time

    Job summary Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients. Main duties of the job ...

  • Patient Administrator

    4 days ago

    Eastbourne, United Kingdom Horder Healthcare Full time

    Job summary SMSKPE manages the care and treatment of patients with bone, joint and muscle conditions (musculoskeletal or MSK for short). By bringing different specialisms together we can ensure that patients receive prompt and appropriate care that focuses on their individual needs and situations. Based from Eastbourne, the Sussex MSK Partnership...

  • Patient Administrator

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom Horder Healthcare Full time

    About usHorder Healthcare is committed to caring for the health and wellbeing of individuals and communities. As a leading provider of musculoskeletal care, we strive to deliver high-quality services that exceed patient expectations.About the role:Connect with patients via telephone and email to ensure a seamless care journey.Manage administrative tasks,...

  • Patient Coordinator

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom Horder Healthcare Full time

    About the Role:The Sussex MSK Partnership East team is seeking a Patient Administrator to join their team on a permanent, full-time basis. As a Patient Administrator, you will play a vital role in ensuring a seamless healthcare journey for our patients.Main Responsibilities:Connecting with patients via telephone and email at every stage of their care, from...

  • Patient Adminstrator

    7 days ago

    Eastbourne, United Kingdom Horder Healthcare Full time

    Job summary Based from Eastbourne, the Sussex MSK Partnership East team have an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. Connecting with patients on a daily basis, the successful candidate will ensure a seamless healthcare journey for all of our patients. Main duties of the job We...

  • Patient Services Administrator

    7 months ago

    Eastbourne, United Kingdom Park Practice Full time

    Care navigation in order to signpost effectively Booking appointments for patients Checking patients in and out of GP appointments Answering/forwarding incoming calls Dealing with patient queries Dealing with payments from patients Processing prescriptions and dealing with prescription queries Being aware of protocols and policies Handling and answering...

  • Patient Care Coordinator

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom Horder Healthcare Full time

    About the Role:The Sussex MSK Partnership East team has an exciting opportunity for a Patient Administrator to join their team on a permanent, full-time basis. As a Patient Administrator, you will play a crucial role in ensuring a seamless healthcare journey for all patients.Main Responsibilities:Connecting with patients via telephone and email at every...

  • Patient Service Coordinator

    2 weeks ago

    Eastbourne, East Sussex, United Kingdom Horder Healthcare Full time

    About the Role:At Horder Healthcare, we are seeking an exceptional Patient Administrator to join our team in Eastbourne. As a key member of our Sussex MSK Partnership East team, you will play a vital role in ensuring a seamless healthcare journey for our patients.Main Responsibilities:Connect with patients via telephone and email to provide exceptional care...

  • Clinical Lead for Patient Care

    3 weeks ago

    Eastbourne, East Sussex, United Kingdom Ingham House Full time

    Job OverviewWe are seeking a dedicated and experienced Clinical Deputy Manager to provide exceptional care in our nursing home environment. The successful candidate will play a pivotal role in overseeing clinical operations, ensuring high standards of patient care, and supporting the management team.This position requires strong leadership skills, a...

  • Administrator Receptionist

    6 months ago

    Eastbourne, United Kingdom Victoria Medical Centre (VMC) Full time

    **Full Time position - 37.5 hours per week - Flexibility to work within 7.45am and 6.45pm is required** **About Victoria Medical Centre** Victoria Medical Centre (VMC) is a GP Practice in the centre of Old Town, Eastbourne. A branch surgery "The Beacon Practice" and separate open access mental health hub in the Foundry, both located in the Beacon shopping...

  • Administrator Receptionist

    5 months ago

    Eastbourne, United Kingdom Victoria Medical Centre (VMC) Full time

    **Full Time position - 37.5 hours per week - Flexibility to work within 7.45am and 6.30pm is required** **About Victoria Medical Centre** Victoria Medical Centre (VMC) is a GP Practice in the centre of Old Town, Eastbourne. A branch surgery "The Beacon Practice" and separate open access mental health hub in the Foundry, both located in the Beacon shopping...

  • Administrator Receptionist

    6 months ago

    Eastbourne, United Kingdom Victoria Medical Centre (VMC) Full time

    **Part Time position - 24.5 hours per week - Monday 08:00-18:45, Wednesday 08:00-17:45 and Friday 08:00-13:00** **About Victoria Medical Centre** Victoria Medical Centre (VMC) is a GP Practice in the centre of Old Town, Eastbourne. A branch surgery "The Beacon Practice" and separate open access mental health hub in the Foundry, both located in the Beacon...

  • Ward Administrator

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom East Sussex Healthcare NHS Trust Full time

    Job SummaryEast Sussex Healthcare NHS Trust is seeking a skilled Ward Administrator to join their team in the Emergency Department. As a key member of the department, you will be responsible for providing administrative support to the clinical team, ensuring the smooth operation of the ward.Key ResponsibilitiesProvide administrative support to the clinical...

  • Administrator / Receptionist

    6 months ago

    Eastbourne, United Kingdom South Downs Health and Care Ltd (SDHC) Full time

    Although this busy role includes some patient facing work, much of the work is behind-the-scenes administration such as receiving & making telephone calls, document scanning, emails, stock checks, building clinics in the system, run searches, signposting patients regarding feedback, accept private service payments/issue receipts, tidying waiting and clinical...

  • Medical Centre Administrator

    4 weeks ago

    Eastbourne, East Sussex, United Kingdom Victoria Medical Centre Full time

    About the RoleWe are seeking a highly motivated and organized individual to join our front of house and administrative team at Victoria Medical Centre. As an Administrator Receptionist, you will play a vital role in contributing to the daily office routine and providing exceptional patient care.Main ResponsibilitiesThe successful candidate will be...

  • Healthcare Administrator

    6 days ago

    Eastbourne, East Sussex, United Kingdom InHealth Group Full time

    About InHealthInHealth is the UK's largest specialist provider of diagnostic and healthcare solutions. Our aim is to make healthcare better for patients by working collaboratively with the NHS to deliver a range of high-quality tests, scans, assessments and procedures.We have supported more than 5 million people in their healthcare journeys, the majority of...

  • Resps Administrator

    5 months ago

    Eastbourne, United Kingdom East Sussex Healthcare NHS Trust Full time

    Band 2 Administrator. 18.75 hrs per week. Permanent A newly created role within this established and expanding service provides an exciting opportunity to join the Regional East Sussex Pulmonary Service (RESPS). The RESPS team provide Pulmonary Rehabilitation, specialist physiotherapy, specialist nursing, home oxygen and support with home NIV/neuromuscular...

  • Endoscopy Administrative Assistant

    6 months ago

    Eastbourne, United Kingdom East Sussex Healthcare NHS Trust Full time

    As an administrative assistant you will play a vital role in supporting the Endoscopy Booking Team to provide outstanding service to the department and patients. If you enjoy working in a fast paced environment and wish to be part of a team striving to make a difference and have the opportunity to develop your skills a then we want to hear from you. The...