Acute oncology cancer care co ordinator

3 weeks ago

Wigan, United Kingdom Wrightington, Wigan and Leigh Teaching Hospitals NHS Foundation Trust Full time

Choose Well - Choose WWL

Job overview

The post holder will be responsible for the co-ordination and organisation of the Acute oncology service (AOS) under the direction of the Acute Oncology Team (AOT). The AOS seeks to bring together expertise from emergency medicine, acute medicine & oncology to provide high quality care to patients who present acutely unwell because of their cancer, cancer treatment, as well as patient’s whose emergency presentation may result in a diagnosis of a cancer.

This includes malignancy of unknown origin (MUO) and cancer of unknown primary (CUP). The post holder will be committed to providing high quality compassionate care to all patients in a sensitive and empathic manner both directly and indirectly, therefore, excellent communication skills, a good understanding of cancer pathways and the knowledge and skills to navigate patients through the health and social care systems are essential.

The post holder will play a key role in supporting and signposting patients to ensure a positive patient journey from admission to discharge, this will include liaising with other teams. As a team player you will work collaboratively with the AOT and wider oncology specialities to improve the information and support available for this specific cohort of patients, escalating any concerns as appropriate to one of the clinical team.

Main duties of the job

The post holder will:-

Help the AOT to demonstrate effective time management and organisational skills to ensure patients are seen without delay. In addition, the post holder will be expected to provide full administrative and clerical support for the AOT and coordinate AOT meetings.

Communicate effectively with a range of individuals on various levels, including patients, relatives, carers, other health/social care professionals both internally and externally.

Working for our organisation

Choose Well – Choose WWL

Wrightington, Wigan and Leigh Teaching Hospitals, NHS Foundation Trust are the proud providers of acute hospital and community services to the people of the Wigan Borough and surrounding areas. At WWL, we value our staff believing that ‘happy staff, makes for happy patients’. We have a recognised track record in staff engagement, and living our values ‘the WWL Way’.

WWL are committed to placing the patient at the heart of everything we do, and in the provision of safe, effective care that acknowledges and ensures dignity. With this in mind we are seeking to recruit people who share our values and beliefs.

On-Call

Please note that senior positions (AFC band 8A or above) may be expected to participate in an on-call rota, if the role is predominantly operational.

Detailed job description and main responsibilities

Assist the AOT to plan and co-ordinate specialist programs of education and training internally and externally including preparing all the necessary documentation and maintaining a comprehensive training register.

Assist the AOT with the administration of Patient Impact Statements and care planning for CUP patients. This will include the completion of any follow up work generated e.g. making onward referrals to primary, community and hospital specialist teams.

Track any follow up tests or scans for patients under the team and ensure tests results are available and acted upon or escalated where necessary.

Proactively manage telephone calls/emails and other queries, some of a sensitive nature which require a high level of patient confidentiality. Use own initiative to seek professional advice as needed and autonomously act on that information. This will include the ability to negotiate with a wide range of departments.

Aid the AOT to triage alerts received via HIS, internal/external e-mail and phone for acute cancer admissions throughout WWL and liaise with wards and departments to actively seek patients.

Person specification

Qualifications

Essential criteria

NVQ Level 3 in health related subject / equivalent knowledge and experience 5 GCSEs grade C or above or equivalent including Maths and English language

Desirable criteria

Willing to complete learning/ training courses relevant to the development of the role.

Experience

Essential criteria

Experience working in a health care setting Recent experience in an administrative/clerical environment. Experience of dealing with patient enquiries including sensitive content. Experience of working in a multidisciplinary team Skills in data interpretation Experience of providing administrative support to teams

Desirable criteria

Proven experience of working to deadlines Tracking patient pathways Experience working with patients affected by cancer

Skills

Essential criteria

Resilience Skills Good oral and written communication skills Good IT skills, using cancer databases and IT systems Accurate data skills with attention to detail. Ability to communicate both verbally and non-verbally on a daily basis with people at all levels Self- motivated and ability to manage own workload Ability to prioritise competing tasks effectively Good organisation skills Excellent interpersonal skills Able to show empathy and understand difficulties faced by people affected by cancer Understanding the importance of confidentiality

Desirable criteria

Able to use remote monitoring of cancer IT systems, Somerset or Infoflex

Additional

Essential criteria

Conscientious and hard working Able to remain calm and professional under pressure Ability to deal sensitively with complex and difficult emotional circumstances Tactful and diplomatic Proactive and able to work independently Flexible and willing to give support to other members of the team. Speak English to an appropriate standard relevant to their role, i.e. with confidence and accuracy, using correct sentence structures and vocabulary, and without hesitation

Knowledge

Essential criteria

Knowledge of administrative systems and processes including accurate written communication Knowledge of Microsoft functions Knowledge of Trust IT systems Knowledge of cancer IT systems, Somerset or Infoflex

Desirable criteria

Knowledge of the Recovery Package and Personalised Care Planning Knowledge of relevant cancer treatments, interventions, and terminology Knowledge of cancer pathways

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