Retirement Living Area Manager

4 weeks ago

Cambridge, United Kingdom Homes Plus Full time

At Places for People, we hire People, not numbers So, if you like the sound of one of our jobs, please apply - you could be just who we're looking for Of course, experience and track record are important, but we're more interested in hiring someone that embodies our People Promises. That's someone that does the right thing, is enthusiastic and motivated to grow, believes in Community spirit, is respectful and enjoys their work. As the UK's leading Social Enterprise, we don't discriminate based on any protected attribute. In fact, we're dedicated to creating inclusive and thriving Communities for both our Customers and Employees.

So, what are you waiting for? Join a community that cares about you  

More about your role  

As our Retirement Living Area Manager you will be responsible for ensuring that all housing management requirements are met, making sure local service delivery follows regulations and internal policies. You will oversee the performance and development of your team, motivating them to deliver excellent customer service and display SPIRIT values. Leading your team to put customer satisfaction first, you facilitate partnerships and support relationship management to improve services. Additionally, you collaborate with stakeholders to expand our Retirement Living offer, while also championing specific areas within your team like ASB, arrears, and customer engagement. It's your job to share and adopt best practices and ensure service budgets are managed effectively.

This role will be covering the South region and travel across the South region will be expected.

At Places for People, we prioritise our dedication to safer recruitment. Therefore, an Enhanced DBS check is mandatory for this position. 

More About you  

You should be well-versed in operational procedures for managing extra care and sheltered housing properties, with a proven ability to meet targets and KPIs. Your experience should include managing people, handling basic HR matters like absence management and disciplinary issues. Ideally, you're educated to A level standard or have relevant qualifications from the Chartered Institute of Housing or equivalent training/experience. Additionally, you must have a current full driving license and access to a car for business needs.

Benefits

We are a large diverse and ambitious business, which will give you all the challenge you could wish for.

We know that there's always more we can do to make you smile, that's why we offer a comprehensive benefits package with each role, yours will include:

Competitive salary, with a salary review yearly Pension with matched contributions up to 7% Excellent holiday package – 35 days annual leave (including bank holidays) with the option to buy or sell leave Cashback plan for healthcare costs – up to £500 saving per year A bonus scheme for all colleagues at 2% Training and development Extra perks including huge discounts and offers from shops, cinemas and much more. 

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