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Quality Specialist

4 months ago

Midlothian, United Kingdom JPMorgan Chase & Co. Full time
As a Quality Specialist in Receivables Operations, you will assist with quality control activities to ensure adherence and consistency of Standard Operating Procedures within Receivables Operations. You will be responsible for performing quality control reviews of processed work including, but not limited to new hire batch processing, high risk extractor processing, End-to-End Processes which include Platform and Procedural Changes, etc. You will also perform side-by-side observations with employees and provide recommendations for enhancing performance to employee and supervisor, share best practices for performance improvement, and will assist in training and cross training of staff in departmental functions. This role requires that you accurately update our Quality tool with instructional feedback, collection, and maintenance of all data associated with quality reviews. Job responsibilities: Collaborate with supervisors and managers to improve individual and team performance Participate in projects and process improvements that support continuous improvement Analyze performance metrics to identify issues and provide recommendations to management Assist with planning and preparation of departmental quality and procedural reviews Understand and identify error trending and effectively communicate results Required qualifications, skills and capabilities:  Thorough knowledge of Receivables' products and services is required Strong communication skills, both written and verbal, with the ability to provide feedback Flexibility and adaptability to changes in the environment Detail oriented with high levels of accuracy and problem solving Ability to prioritize assignments and meet deadlines Demonstrated ability with Microsoft Office products such as Word and Excel  Preferred qualifications, capabilities, and skills: quality specialist/audit or related experience excel expertise  This position may require you to work non-traditional hours and/or additional hours as business needs arise. Work schedule might be subject to change.