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Dental Receptionist

3 months ago

Shrewsbury, United Kingdom Shropshire Community Health NHS Trust Full time

Job summary

To provide a high quality reception and administration service, appropriate to that expected in a primary dental care practice at Castleforegate Dental and across all Community Dental Service (CDS) sites when requested to do so.

To support the Community Dental Service to be the best local provider of innovative, high quality and accessible services by providing a high quality, efficient and effective reception and administration service, working closely with the rest of the health and care system to improve the health of the local population.

Please note this vacancy may close early if a high volume of applications is received, we do advise you to submit your applications early to avoid disappointment.

Main duties of the job

To act as a first andcentral point of contact for all enquiries to the site, answering queries and providing accurate information, advice and sign posting to individuals both in person and on the telephone. To use the electronic patient record system, for booking appointments which includes making bookings for clinics at other CDS locations. To deal face to face with dental emergencies, patients experiencing dental access difficulties and patients with special needs. To collect any NHS charges and fees along with banking of money collected and completion of documentation to comply with standing financial instructions.

About us

Shropshire Community Health NHS Trust provides community-based health services for adults and children in Shropshire, Telford and Wrekin, and some services in surrounding areas too. These range from district nursing, health visiting and running four community hospitals through to providing very specialist community care through talented and dedicated staff.

Patients, carers and the public play a vital role in helping us to develop and improve our services and we are constantly looking for ways to work with local communities, patients and the public to innovate and improve. Have a look at the Have Your Say section of our website to find out how you can feed back your experiences and help us to continually improve.

Shropshire Community Health NHS Trust is an exciting place to work. It offers a wide range of employment opportunities for many people.

Shropshire Community Health NHS Trust positively encourages applications from all areas of the community, regardless of age, gender, ethnicity, disability, sexual orientation or religious beliefs. We are committed to ensuring people who work for the community trust have a good working life - and a good work life/home life balance.

Job description

Job responsibilities

Please see the Job Description and Person Specification attached for further information on the role.

Person Specification

Training & Qualifications

Essential

Educated to NVQ Level 2 in Business Administration/Customer Service or equivalent experience. Good standard of education

Experience

Essential

Experience of using routine administrative procedures. Computer literate with good keyboard skills - conversant with Microsoft Office Packages. Experience of dealing with a wide range of peope (public/staff)

Knowldedge and Skills

Essential

Willingness to identify own training and development needs, and undertake further training as necessary. Reliable, adaptable and able to work on own initiative with minimal supervision. Ability to use initiative, tact, and diplomacy when dealing with all enquiries to the service.