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ELA - Business Operations Manager

4 months ago

Burnley, United Kingdom East Lancashire Alliance Full time

Job summary

To support the Alliance CEO and Board on the development (both strategic and operational) of the Alliance, in the context of emerging national and local policy; including new models of care and wider system integration.

Please note the interviews will be taking place on 24/09/24

Main duties of the job

Thepost holder will

support the Alliance CEO and Board in servicedevelopment, operational management, and evaluation of both existing andproposed new patient services

support partnership work, includingnew models of care

be central to ensuring robust arrangements forengaging with all key stakeholders, together with a patient-centred approach toservice planning and development and appropriate engagement mechanisms with thepublic

provide leadership and support for innovationand development of existing services in line with their service specificationsand key deliverables

foster relationships with PCNs and memberpractices to ensure appropriate feedback loops and continuous development ofservices to meet local need

About us

The East Lancashire Alliance is a network of 9 PCNs covering 48 GP practices covering a population of over 390,000 patients across East Lancashire. Patients are at the heart of everything we do and we pride ourselves in ensuring our patients feel safe, supported, communicated with and respected at a time when they may be feeling vulnerable. The Alliance are proud to represent our member practices and to champion our Primary Care Partners, by working with local general practice and other system partners in the provision of patient centred, local healthcare services.

Each practice has a close-knit team of staff who collectively seek to improve the health of their patient populations.

East Lancashire is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside, to the heart of the vibrant inner Towns and Villages with great shopping, entertainment and dining options. Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.

Job description

Job responsibilities

ManagementResponsibilities

support the ELA CEO in operationalising, managingand monitoring ELA services support the delivery of key organisationalobjectives through resource planning and performance management support the CEO in ensuring that servicedevelopment and delivery is proactive, and maintain up to date knowledge ofnational plans, policies and strategies support achievement of contractual KPIs includingregular reports to the Commissioner as required ensure compliance with CQC regulations ensure facilities for service delivery aresuitable and appropriate, and subject to due diligence supportthe CEO in any service negotiations, contract discussions and tenders workwith colleagues to ensure retention of services and contract extensions conductorganisation wide internal audit to maintain standards to CQC level and above maintain,improve and further develop relationships with East Lancs PCNs and ensure anunderstanding of their service and workforce needs provideoperational management to the teams/leads and direct line management of anystaff put in post or contracted to the network.

Analyticaland Judgement skills

interpret statistical data to inform servicedelivery and support the development of options appraisals where appropriate work with the CEO and Chair to analyse andinterpret information and indicators, evaluating a range of options in respectof health and social care need interpret and filter information from a rangeof sources to support the production of service plans and strategies, businesscase production and other service development initiatives support the evaluation of service provisionusing both internal and externally sourced material support the CEO in preparing service-relatedinformation for presentation to the Board manage complex,sensitive or contentious information appropriately, and handle barriers tounderstanding and acceptance of services

Planningand Organising

support the formulation of business plans forELA CIC services, involving partners where necessary develop operational plans as a basis formonitoring performance against objectives support detailed service reviews on serviceareas within ELA CIC engage in the review of plans and contribute tothe proposal of adjustments or changes in response to national policy guidance undertake key tasks in the preparation,implementation and monitoring of patient and public involvement. participate in the development of new ways ofworking contribute to theformulation of public documents, consultations, external and internal audits(as required) demonstrateexcellent communication skills; written, oral and electronic maintainknowledge and skills around health care services and demonstrate a knowledge ofthe wider NHS agenda

Policyand Service Development

support the development of a range ofinitiatives and strategic service developments for ELA CIC that facilitateimproved care support the development of service plans whichare informed by analysis of activity, performance information and evidence ofgood practice support the development, implementation andmonitoring of service frameworks implement a range of policies and standardoperating procedures for ELA CIC support development of an appropriategovernance framework for the smooth operation of the Alliance and the deliveryof its plan

GeneralResponsibilities

All employees shouldunderstand that it is their personal responsibility to comply with allorganisational and statutory requirements ( health and safety, equaltreatment and diversity, confidentiality and clinical governance).

Codes of Conduct

Allclinical staff must comply with their respective Code of Professional Conductset by their registration body.

Conflictof Interests

ELA CIC is responsible for ensuring that the services forpatients in its care meet the highest standards. Equally, it is responsible forensuring that staff do not abuse their official position, to gain or benefitthemselves, their family or friends.

Equality and Diversity

ELA is committed to eliminating unlawful discrimination andpromoting equality of opportunity. All staff have a personal responsibility tocontribute towards an inclusive and supportive environment for patients,carers, visitors and other colleagues from all the equality strands (race,gender, age, sexual orientation, religion, disability). Staff have a personalresponsibility to:

Ensure their behaviour is not discriminatory. Does not cause offence. Challenge the inappropriate behaviours of others. Adhere to the ELAs values.

VulnerableGroups

All staff must:

Carry out responsibilities in such a way as tominimize risk of harm to children, young people and vulnerable adults and topromote their welfare in accordance with the Children Act 2004, WorkingTogether to Safeguard Children (2006) and No Secrets guidance (DH 2000).

Demonstrate an understanding of and adhere tothe organisations child protection and adult protection policies.

Health and Safety

Under the provisions containedin the Health and Safety at Work Act 1974, it is the duty of every employeeto:

Take reasonable care of themselves and forothers at work. To co-operate with ELA as far as is necessaryto enable them to carry out their legal duty. Not to intentionally or recklessly interferewith anything provided including. personalprotective equipment for Health and Safety or welfare at work.

Management is responsible for theimplementation of suitable arrangements to ensure the health, safety andwelfare of all employees at work and the health and safety of other persons whomay be affected by their activities.Where health and safety matters cannot be resolved the Chief Executivemust be notified.

Managers are responsible for the healthand safety management of all activities, areas and staff under theircontrol. This includes responsibilityfor ensuring risk assessments are completed and implementation of suitable andsufficient control measures put in place.

Health and safety issues are dealtwith at the lowest level of management practicable. Where health and safety matters cannot beresolved at a particular management level the appropriate Senior Manager mustbe notified.

Everyone has a responsibilityfor contributing to the reduction of infections.

ELA is committed to safeguarding andpromoting the welfare of all children, young people and vulnerable adults, andas such expects all staff to share this commitment.

Quality and ClinicalGovernance

Quality in Health Care delivery has three coredimensions: Patient Safety, PatientExperience and Clinical Effectiveness.

Clinical Governance is about the systems,processes and behaviours to ensure that high quality services are provided topatients. Every member of staff has a role to play in striving for excellence:it is important that everyone is aware of and follows policies and proceduresthat govern their work; and if something goes wrong, everyone has an obligationto report it so lessons can be learned from mistakes, incidents and complaints.

If any member of staff has concerns on anyclinical governance matters, they should raise them with their line manager,professional adviser, or a more senior member of management.

Information Governance

It is the responsibility ofall staff to respect the confidentiality of patients and staff, as specified inthe Caldicott Principles, Data Protection Act and the Human Rights Act. It is the duty of every employee to:

Only access person identifiable information asrequired in the execution of their duties. Only disclose information appropriately, inline with the Data Protection Act 1998. To ensure good quality data by recording,promptly and accurately, clinical and nonclinical information within agreedtimescales to PAS, the health record or the appropriate clinical ornon-clinical information system Maintain the confidentiality of their password/ username and if in possession of a Smartcard abiding by the terms andconditions of its use.

For more information on this job please see supporting information for Job Description.

Person Specification

Qualifications

Essential

Educated to Degree level or equivalent experience of working at a senior level within primary care. Evidence of Continuous Professional Development. A Management Qualification.

Experience

Essential

Experience of strategy development and implementation. Experience of primary care and specifically general practice current working knowledge either from time spent working in General Practice or time working to commission/interface with General Practice. Experience of working in an NHS organisation, commission-ing and or providing services. Experience of establishing and implementing systems for recording and monitoring operational performance. Operational management of multi-disciplinary groups of staff. Experience of project management including budget man-agement Demonstrates sound judgement in the absence of clear guidelines or precedent, seeking advice as necessary. Experience in analysing, interpreting and presenting highly complex data. Assessing risk and planning mitigation Experience and working knowledge of all relevant and legis-lative responsibilities relating to GDPR, Health & Safety, Human Resources and CQC Experience of writing reports and policies

Desirable

Have a knowledge of APMS, PMS, GMS contracts. Evidence of leading and implementing change/innovation Evidence of supporting on the development of business cases, and tender responses. Strategic thinker with strong analytical skills ability to antic-ipate and resolve problems before they arise.

Other

Essential

Flexibility of working hours/able to work at the desired times. Car driver/clean licence

Qualities/Attributes

Essential

An understanding, acceptance and adherence to the need for strict confidentiality Ability to work without direct supervision and determine own workload priorities. Able to work under pressure. Able to work in a changing environment.

Desirable

Ability to use own judgement, initiative and resourcefulness.

Knowledge and Skills

Essential

Systematic approach to problem solving. Managing time and prioritising in a pressured environment. Broad IT proficiency: computer literate Excel, Word, Pow-erPoint, Outlook. Flexibility to respond in a dynamic, semi-structured envi-ronment. Self-motivated and able to prioritise, manage and deliver to timetable. Ability to engage and motivate PCN staff and member practices. Effective communication /negotiating skills and the ability to influence others

Desirable

Experience of Managing a significant budget. Customer focused, while maintaining robust adherence to the agreed control framework.