Technical Support Shift Manager

2 weeks ago

Stockport, United Kingdom KION Group Full time

Description

” needs to include the below: Career Development Competitive Compensation and Benefits Pay Transparency Global Opportunities

Learn More Here:

Tasks and Qualifications:

MAIN JOB OBJECTIVES • Assign workload by triaging issues and prioritise according to the business impact • Provide direction and feedback to the team during shifts • Oversee day to day operations and improve performance • Train and coach new team members • Ensure documented processes are followed • Motivate the team to maintain high performance • Resolve queries and manage escalations • Foster and maintain a positive work environment • Report on team performance on a weekly basis to management

REQUIRED SKILLS • An excellent command of the English language (both spoken and written)

• A team player with a desire for continuous improvement and able to accept constructive feedback in a busy working environment • Proven experience as a Team Leader or in a relevant managerial role • Leadership skills and ability to make decisions in a speedy but logical fashion • Able to adhere to current processes with an open mind • Able to work shifts including night and weekends with a flexible approach • Familiarity with the use of incident management and reporting tools • Demonstrable detailed experience working in a customer facing role

DESIRED SKILLS • A knowledge of ITIL processes, and ideally ITIL certified • While you will be educated and supported on the job, an inherent aptitude to technical problem solving • A willingness to visit customers’ sites to gain a deeper understanding of applications • A strong software engineering or computing background • Experience with working in the Information Technology industry • Further/higher education qualifications preferably in an engineering discipline and/or computing BENEFITS • Competitive salary- based on level of experience and expertise • Incentive scheme designed to reward individual contribution and performance • Group Personal Pension scheme with generous Company contributions and made by salary exchange • Holidays - 25 days plus bank holidays • Private Health scheme (non-contributory for employees) • Life assurance • Working at a newly refurbished campus which includes a gym for staff with full showering facilities

  • Technical Support Shift Lead

    6 days ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    9 hours ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    5 days ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    12 hours ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Manager

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Kion Group AG Full time

    Technical Support Shift Manager page is loaded Technical Support Shift Manager Apply locations Stockport, United Kingdom posted on Posted 2 Days Ago job requisition id JR-0058310 We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software. The...

  • Technical Support Shift Manager

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Kion Group AG Full time

    Technical Support Shift Manager page is loaded Technical Support Shift Manager Apply locations Stockport, United Kingdom posted on Posted 2 Days Ago job requisition id JR-0058310 We are looking for an experienced and competent Technical Support Shift Manager to join our growing team with the Response Coordination Centre (RCC) at Dematic Software. The...

  • Technical Support Engineer

    3 weeks ago

    Stockport, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a...

  • Technical Support Engineer

    3 weeks ago

    Stockport, United Kingdom HSB Technical Full time

    Position: Technical Support EngineerJob ID: 2190/43Location: ManchesterRate/Salary: To Be Confirmed Upon Application (Good Salary)Type: Permanent, Full TimeBenefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLEHSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a number of...

  • Technical Support Shift Lead

    2 days ago

    Stockport, England, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    5 days ago

    Stockport, UK, Greater Manchester, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Dematic Full time

    Job Description Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors....

  • Technical Support Shift Lead

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...

  • Technical Support Engineer

    2 weeks ago

    Stockport, Greater Manchester, United Kingdom HSB Technical Full time

    Position: Technical Support Engineer Job ID: 2190/43 Location: Manchester Rate/Salary: To Be Confirmed Upon Application (Good Salary) Type: Permanent, Full Time Benefits: LOTS OF IMPRESSIVE BENEFITS WITH THIS ROLE HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Shipping & Energy and Aerospace sectors. We have a...

  • Technical Support Manager

    2 months ago

    Stockport, Greater Manchester, United Kingdom Dematic Full time

    Dematic is a leading supplier of integrated automated technology, software and services to optimize the supply chain. Dematic is one brand under the KION Group of companies and has implemented more than 6,000 integrated systems for a customer base that includes small, medium and large companies doing business in a variety of market sectors. With presence in...