Head of Operations

Job summary

East Midlands Ambulance Service (EMAS) are seeking applications from experienced senior operational managers with a proven record of service delivery and a knowledge of health service management. Successful applicants would be joining an existing team of Heads of Operations, each accountable for services within a geographical area of EMAS and forming part of a Divisional (County level) senior leadership teams.

Main duties of the job

The Head of Operations (HoO) is accountable for the day-to-day delivery of standards across the range of activities and operational measures for a defined geographical area. The HoO is primarily responsible for delivering high quality services, which meet both national and local / contractual Key Performance Indicators (KPIs) through the effective and efficient management of defined resources. They ensure delivery of services and standards through the management and leadership of the area team, staff and resources.

About us

The HoO is accountable for the leadership and management of both Station Managers and Divisional Senior Clinical Leaders as well as a link to the Divisional Senior Managers team to support portfolio delivery in their areas. They will also be part of an on duty and on call command team and be expected to undertake the necessary training and continued professional development.

Job description

Job responsibilities

The post-holder is accountable to the Divisional Director for the delivery of the service by providing expert knowledge, skill and leadership in their geographical area. Operationally the role will work across 5 days and provide on call cover as part of our overall command structure, to ensure consistent delivery of services across the 7 days and 24hr period.

Person Specification

Qualifications

Essential

Degree level management - qualification (or studying for) or equivalent experience Knowledge of health service management, including change management and workforce re-design, acquired through training and experience to Masters' or equivalent level Evidence of recent leadership development/education

Experience

Essential

Track record of achievement in strategic service delivery gained over at least three years, including the management of people, estate and resource assets Experience of people management issues in relation to managing attendance, performance and conduct Knowledge of the challenges facing ambulance, health and social care Understanding of the responsibilities of Divisional leadership (operational, clinical, command) teams

Skills

Essential

Full driving licence

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