Guest Services Manager

4 weeks ago

Ascot, United Kingdom Blue Arrow Full time

Job Description
Job Role - Guest Services Manager
Rate of pay - £31,827
Hours - 40
Location - Ascot
Role Responsibilities -

POSITION OVERVIEW
* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.
* Anticipating guests needs in an intuitive manner and ensuring a seamless service is delivered at all times.
* Be an ambassador for Coworth Park, proactively reaching out to our guests during their stay to ensure that they have a seamless and anticipatory guest journey throughout their stay.
* Being an active communicator across the estate to ensure our teams are well informed of guest movements and preferences while creatively enhancing our guests' stay through thoughtful personalisation and creative gestures.
ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS
* Duty Manager responsibilities - to oversee the running of Front of House in order to ensure a smooth operation in all Front of House areas and ensuring guests receive seamless experiences.
* Ultimately responsible for the provision of a seamless guest experience.
* Offer support and guidance to the team in order to ensure all team members work as one team to produce an intuitive and seamless service delivery according to all CP standards.
* Handle and oversee complaints ensuring appropriate action is taken to resolve these and ensure customer satisfaction. Log all incidents and follow up with the General Manager and the guest.
* Attend meetings when necessary including the daily morning meetings.
* Ensure a lobby presence at all times especially peak times. Greeting and meeting with guests. Ensuring all VIP Guests are met.
* High engagement with guests throughout their stay to make them feel at home and create the warmth of Coworth Park. In addition promoting hotel services and facilities.
* Responsible for the training and performance of the team, ensuring this is carried out and monitored on a daily basis.
* Daily reporting including nightly reports when required
* Run end of day using the hotels operating system when required
* Create daily briefing sheet
* Send out report pack to HOD's
* To coordinate with all hotel departments by anticipating and communicating guests needs.
* Daily Inspection of Front of House/ Back Office areas and guest rooms.
* Following up on guest complaints and queries from the day
* Live our values on a daily basis through being a Coworth Park brand ambassador.
Health & Safety
* Comply with all statutory and company health and safety, fire, bomb and security regulations
* Ensure job required certificates are kept up to date
Flexibility
* Along with your main duties you may be asked to complete other tasks as and when necessary and reasonably required
* You may on occasion be required to adjust your hours of work to cover the hotel needs
QUAIFICATIONS & DESIRABLES
* Hospitality degree
* 5 star experience
* Previous Duty Manager experience
* Computer Management system
* Customer orientated
* Good written and spoken English
* Good organization
* Team player
* Opera

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

  • Guest Service Coordinator

    6 months ago

    Ascot, United Kingdom Mainstream Fleet Services Full time

    Guest Service Coordinator Ascot Surrey 23,500 per annum 5 days over 7 Mon to Sun Days Nights Weekends Transport Essential **Responsibilities: - You will be responsible for welcoming guests in a professional, courteous manner to ensure guests are immediately settled into a warm, hospitable atmosphere so they feel at home and to ensure our guests receives...

  • Guest Services Director

    18 hours ago

    Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Title: Guest Services ManagerCompany Overview:Blue Arrow - Southampton Perm Hub is seeking an exceptional individual to lead our Front of House operation. As a Guest Services Manager, you will be responsible for delivering an unparalleled guest experience, ensuring seamless service from arrival to departure.Key Responsibilities:Anticipate and exceed...

  • Guest Services Assistant

    6 months ago

    Ascot, United Kingdom Exclusive Collection Full time

    Job Introduction **In a Nutshell** We are actively seeking a **Guest Services Assistant **who will provide and enhance an exceptional guest experience, focusing on the smallest of gestures, leading onto going the extra mile. You must also strive to inspire the Front of House team in all areas of guest services and ensure that each and every guest receives a...

  • Guest Services Coordinator

    5 months ago

    Ascot, United Kingdom SRS Ltd. Full time

    ESSENTIAL FUNCTIONS & PHYSICAL REQUIREMENTS - To welcome all guests in a polite and friendly manner to ensure guests are immediately made to feel at home. - To perform a seamless check in and rooming according to the Coworth Park standards. - To perform a seamless check out according to the Coworth Park standards. - Research and update information about our...

  • Guest Services Manager

    3 weeks ago

    Ascot, United Kingdom Blue Arrow - Southampton Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure. * Anticipating guests needs in an intuitive manner and...

  • Guest Services Manager

    12 hours ago

    Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest...

  • Guest Services Manager

    3 weeks ago

    Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services ManagerRate of pay - £31,827Hours - 40Location - AscotRole Responsibilities - POSITION OVERVIEW* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.* Anticipating guests needs in an intuitive manner and ensuring a...

  • Guest Services Supervisor

    4 days ago

    Ascot, Windsor and Maidenhead, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Guest Services Supervisor:Are you passionate about delivering exceptional guest experiences? Do you have a knack for leading teams and driving results? If so, we want to hear from you! As a Guest Services Supervisor at Blue Arrow - Southampton Perm Hub, you will be responsible for leading our Front of House team and ensuring that every guest receives a warm...

  • Guest Experience Manager

    12 hours ago

    Ascot, United Kingdom Coworth Park Full time

    Join us as aGuest Experience Manager at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024.We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity.We believe that a variety of...

  • Guest Services Manager

    3 weeks ago

    Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services ManagerRate of pay - £31,827Hours - 40Location - AscotRole Responsibilities - POSITION OVERVIEW* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.* Anticipating guests needs in an intuitive manner and ensuring a...

  • Guest Services Manager

    3 weeks ago

    Ascot, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services ManagerRate of pay - £31,827Hours - 40Location - AscotRole Responsibilities - POSITION OVERVIEW* To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.* Anticipating guests needs in an intuitive manner and ensuring a...

  • Driver/ Guest Services

    5 months ago

    Ascot, United Kingdom SRS Ltd. Full time

    Most important things are: Hours for the role are 40 hours per week, any 5 days out of 7. Shifts are 8 hours long - can be early, can be late. 7.30am - 3.30pm or 3 - 11.30pm. - **NO TATOOS OR PIERCING SHOWING**: - **OVER 25 WITH A FULL CLEAN LICENCE**: - **WELL PRESENTED WITH FRIENDLY APPROACH TO GUESTS** This role is very important front of house role....

  • Guest Services Co-ordinator

    3 weeks ago

    Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Co-ordinator at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Guest Services Manager

    3 weeks ago

    Ascot, Berkshire, United Kingdom Blue Arrow - Southampton Perm Hub Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW * To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure. * Anticipating guests needs in an intuitive manner and...

  • Guest Services Ambassador

    4 weeks ago

    South Ascot, United Kingdom COWORTH PARK Full time

    Coworth Park is seeking a skilled Guest Services Ambassador to join our team. As a Guest Services Ambassador, you will provide exceptional customer service, ensuring our guests feel welcome and cared for throughout their stay.About the RoleWe are looking for a motivated and organized individual to join our team as a Guest Services Ambassador.As a Guest...

  • Guest Services Manager

    12 hours ago

    South Ascot, United Kingdom Blue Arrow - Southampton Full time

    Job Description Job Role - Guest Services Manager Rate of pay - £31,827 Hours - 40 Location - Ascot Role Responsibilities - POSITION OVERVIEW To lead the Front of House operation on a daily/nightly basis in order to provide an exceptional guest experience, from arrival through to departure.Anticipating guests needs in an intuitive manner and ensuring a...

  • Guest Services Assistant

    4 weeks ago

    Ascot, United Kingdom COWORTH PARK Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Guest Services Assistant

    4 weeks ago

    Ascot, United Kingdom Coworth Park Full time

    Join us as a Guest Services Attendant at Coworth Park, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of...

  • Guest Services Co-ordinator Shift Leader

    4 weeks ago

    Ascot, United Kingdom COWORTH PARK Full time

    Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe...

  • Guest Services Co-ordinator Shift Leader

    4 weeks ago

    Ascot, United Kingdom Coworth Park Full time

    Join us as aGuest Services Co-Ordinator Shift Leader at Coworth Park Hotel, recently recognised as one of The Sunday Times Top 10 Best Places to Work for in 2024. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe...