Delivery Channel Lead

Welcome to KFC

Take one man with a big idea, add 11 herbs and spices, grit, ambition, and buckets of heart – you’ve got KFC.

Since 1939, we’ve been bringing finger lickin’ good chicken to the world, and today we’re proud to be in over 1000 communities across the UK & Ireland. But without our people, none of it would be possible. Just like our recipe, they’re all original.

Join us. Bring it. And together, we can be part of something truly extraordinary.

Bringing it to the role.

Gone are the days where you must go to the drive thru to get your chicken fix. With the rise of home delivery, you don’t even need to leave your home to get a delicious bucket of chicken. Chicken in the bath?

KFC UKI is looking to bring on board a talented and ambitious Delivery Channel Lead. We want someone who not only LOVES chicken but has a real passion for growth and delivering winning results. You will be in-charge of leading the development and growth of KFC Delivery. This role will report directly into the Head of Digital Growth.

What you’ll do

As the Channel Lead for KFC Delivery & 3rd party delivery aggregator channels, you will be driving the overall performance for Home Delivery:

• You will lead the cross-functional team to deliver a Channel Growth Strategy, encompassing aggregator & owned delivery, executing this in market. You will define how the delivery channel drives transactions & the digital presence of KFC.
• You will lead the relationship and joint business plan development with the aggregator delivery partners, owning goal setting, business reviews & KPI monitoring
• You will represent the KFC marketing team’s calendar & priorities, complementing activity through the delivery platforms.
• You will be responsible for creating & presenting decks that communicate the strategy to key stakeholders, including the LT, franchisees & function leads, within regular forums.
• You will define the growth plan for KFC Owned Delivery – user experience, menu and offer design, and acquisition & retention plans. You will own the P&L for this channel & be responsible for identifying the levers & opportunities to improve the channel profitability.
• You will work with the Restaurant Excellence teams to optimise in-restaurant processes & troubleshoot inefficiencies, to ensure that we serve hot, fresh fried chicken to our guests on time, every time.
• You will work with the Technology teams within their ways-of-working to develop the platform to ensure the order experience is seamless and distinctive.
• You will build strong relationships with our Leadership Team and Franchise owners to secure buy-in for initiatives & implement the channel growth plan. What we’d love from you

Experience

• This position combines creative thinking, strong commercial acumen, passion for food and focused action-driving to set KFC up for further transformational growth over the next 24 months and towards our 2030 vision.
• You will be comfortable thinking bigger picture & be able to develop strategic direction, while maintaining a bias for action to respond to micro & macro opportunities & challenges.
• You have a broad business knowledge, from managing P&L to developing & implementing new product & propositions to market. You also are gifted in analysing data and churning out actionable insights from it. You would have led revenue growth initiatives and competitive analyses.
• You have a strong project management experience, managing multiple initiatives simultaneously. You also have experience leading people and delivering results through a team.
• You have a growth mindset - you’ll be connecting the dots in fresh ways to make amazing things happen. You are not afraid to stretch boundaries and think outside of the box to get results. The industry is constantly changing, we need a pioneer to help cement KFC’s leadership as the go-to-brand for your fried chicken
• You have an experimental mindset – you create the motivation to constantly experiment, test hypotheses that will advance our growth ambitions. You have the ability to deal with failure and to fail forward – learning from the results and informing the next proposition to test.
• You possess strong collaboration skills are able to work in a dynamic, ever-changing environment. You have experience leading and working with cross-functional teams, galvanising the team to deliver against the vision.
• Experience with delivery aggregators or managing Delivery for a restaurant brand is definitely a plus.

ABOUT YOU

• You are a leader with stretch to grow in the business and a strong ability to collaborate and take people with you as you lead them towards your vision.
• You see yourself as a people grower and team player and love to get stuck in.
• You are assertive, with the confidence to be voice of authority, and are not afraid to do what is best for the team.
• You bring a high-energy and a passionate outlook to the job and can influence those around you.
• You may be the next Channel Lead for Delivery but you’re a future Chief Customer Officer, your ambition and hunger for the next move will see you thrive in our culture of building great international careers.
• You will bring your own special secret recipe to the KFC team culture.

Be Original.

At KFC, everyone gets a seat at our table. Since we landed in the UK in 1965, we’ve fed our people’s potential – to be their best selves, make a difference and have fun.

Because it’s not just what you do at KFC. It’s the way you do it. Unapologetically you, undeniably original.

You’ll work with colleagues who all bring their originality to the table: their energy, spirit and sizzle and make every day high flyin’ and high fryin’.

As a multi-billion-pound business with over 1000 restaurants, we take ambition seriously. You’ll be treated with respect and supported in everything you do as you roll up your sleeves and play your part in bringing finger lickin’ good chicken to our customers. And whatever your journey looks like, we’ll help you get there. From flexible working to the chance to earn qualifications, we got you. There are all kinds of opportunities at KFC.

Buckets of Benefits

A career with KFC offers much more than just fantastic earning potential. We reward achievement with amazing incentives and benefits, including:

• Flexible, hybrid working with our Restaurant Support Centre located in Woking, Surrey – a 24-minute train ride from London Waterloo. Depending on job requirement, travel across the UK & Ireland may be required.
• Generous pension with up to 11% company contribution.
• ‘Fri-Yay’ time – finish up at 1pm every Friday, all year round.
• Live Well Days - 5 days per year to disconnect from our day-to-day (in addition to 25 days annual leave and bank holidays).
• You can buy or sell up to 5 extra days of your core annual leave allowance each year.
• After 5 years’ service, annual holiday allowance increases to 30 days.
• Bonus – We work hard and do our best work to succeed together. When the company and individual goals are reached, you’ll be rewarded through our bonus scheme.
• Wellness– We want you to be your best self, so you’ll have access to lots of wellbeing initiatives and programmes, including Telus Health, and 1:1 Mental Health coaching sessions with our partner Sanctus.
• Private healthcare, including access to Digital GP, with the option to increase to include family cover.

Flexible and Voluntary benefits including Dental Insurance, Health Screening and Gym Discounts.

• Insurances – All colleagues are covered by our life and income protection insurance which provides protection and peace of mind.
• Study Support may be available for job-related qualifications.
• Parental Leave – We offer enhanced paid leave and flexible return to work options for those important times.
• Colleague Discount – If you love KFC as much as we do, you’ll received a 25% discount.

Our Commitment to You

Our customers come from all walks of life and so do our teams. We value, support, and celebrate the things that make Team KFC authentic and original and all candidates – regardless of age, background, ethnicity, gender, ability, religion, or sexual orientation.

We welcome applications from underrepresented groups in our industry such as women, people with disabilities, ethnic minorities and members of the LGBTQ+ community.

To make your journey with us accessible and tailored to your needs, we encourage you to let us know if you'd like any additional support with your application, have a disability or condition that may affect your performance during your recruitment process, or any other requirements.

Neurodiverse? Our accessibility toolbar can support you when you apply.

Ready to apply?

If you are ready to bring your passion, skills, and dedication to KFC, we encourage you to apply now. We look forward to welcoming you to our team and embarking on this extraordinary journey together. Bring it.

Don’t tick all the boxes? Don’t worry. If you don’t match all the criteria for the role and still think you’d be a great fit, we’d love to hear from you.