EUD Deployment Officer

Role Summary

If you’re looking for a job in digital supporting NHS colleagues, or contemplating a new career, consider working with us in Royal Devon University Healthcare NHS Foundation Trust's Digital Services team.

Working within a team of digital professionals we provide a full range of digital services across Devon, from desktop PC's to server hosting to VOIP telephony. We are looking for people who are focused on providing customer focussed support and high-quality digital solutions. 

About the Role

For more information on the Job Description and Responsibilities please click the link below.

More detail about the role

The End User Device (EUD) Deployment Officer is part of the End User Support team who collectively provide second line support for the Trusts end user devices, such as computer and telephony equipment. The post holder will support the Trust in providing responses to digital incidents and service requests. This role will include the configuration and deployment of end user devices, that will include PCs, laptops, printers, smartphones and tablets etc.
The post holder will also assist the wider end user support team to deliver BAU activities where appropriate and will work closely with other members of Digital Services to support the implementation of end user devices for project requests.

Please note: this role will be based across two sites: North Devon District Hospital and Devonshire House, Riverside Road, Barnstaple, EX 1SW.

Key responsibilities include:

To support and maintain a high level of customer service focused on the needs of staff to a broad range of internal and external stakeholders. Responsible for the receipt and collection of new end user device (EUD) equipment from Trust’s Receipt & Distribution point. Perform testing and pre-deployment configuration of EUD (PCs, printers and other equipment) using documented processes and procedures, including asset labelling and security marking. Perform installation of EUD (PCs, printers and other equipment), assisting users with any first use problems. Ensure that all EUD equipment is disposed of appropriately with accurate records in line with Trust policy and procedure. Assist with Service Requests for desktop equipment moves. Maintain accurate up to date records relating to the installation or movement of IT equipment, including the Trust’s Configuration Management database (CMDB) and other appropriate documentation as requested. Maintenance of the Trust’s electronic directories of IT applications and shared network drives, ensuring that users are granted appropriate access in accordance with Trust policies and procedures. Maintenance of IT Service Desk Knowledgebase articles, liaising with IT Technical staff to ensure accuracy. Control and maintain equipment stock levels, liaising with other officers on order requirements and asset disposal. Utilise the Trust’s Remote Management software to assist with remedial work.

Provide assistance to fellow Digital Services staff in the closure of incidents and service requests.
Maintain appropriate documentation in line with Trust policies and procedures.

Working hours per week, Monday to Friday

Interview Date: W/C 9th December

For further information please contact: Kerry Osborne, Digital Support Service Manager, on an inclusive employer, the Royal Devon values diversity and is committed to creating a culture of inclusivity where everyone can be themselves and reach their full potential. We believe in fostering a sense of belonging and actively encourage applications from individuals of all backgrounds, cultures, and abilities. We recognise the advantages of having a diverse workforce that reflects the communities we serve.

Preference will be given to staff with ‘Priority’ and 'At Risk' status including NHS At Risk staff throughout Devon.

Please note that this role does not meet the criteria for sponsorship and therefore, if you require a Skilled Worker visa, you cannot be shortlisted for this vacancy. 

The Royal Devon University Healthcare NHS Foundation Trust reserves the right to close vacancy when sufficient applications have been received.

The Royal Devon University Healthcare NHS Foundation Trust was established in April 2, bringing together the expertise of both the Royal Devon and Exeter NHS Foundation Trust and Northern Devon Healthcare NHS Trust.

About Us

Stretching across Northern, Eastern and Mid Devon, we have a workforce of over , staff, making us the largest employer in Devon. Our core services, which we provide to more than , people, cover more than 2, square miles across Devon, while some of our specialist services cover the whole of the peninsula, extending our reach as far as Cornwall and the Isles of Scilly.

We deliver a wide range of emergency, specialist and general medical services through North Devon District Hospital and the Royal Devon and Exeter Hospital (Wonford). Alongside our two acute hospitals, we provide integrated health and social care services across a variety of settings, including community inpatient hospitals, outpatient clinics, and within people’s own homes. We also offer primary care services, a range of specialist community services, and Sexual Assault Referral Centres (SARC).

Our state-of-the-art equipment, leading technologies and strong links to local universities put us at the forefront of research and innovations, enabling us to provide world-class care to our local communities.

Our values are at the heart of everything we do, click here to find out more

It has never been a more exciting time to join the Royal Devon, as you will help to shape our services as we continue along our integration journey.

Benefits

Looking after you is important to us.

We strive to help our staff create a healthy work-life balance through flexible working schemes and our family friendly policies.

If you are starting out in the NHS, you’ll start with days paid annual leave (plus bank holidays), rising to days plus bank holidays.

You will benefit from access to our own comprehensive occupational health services, including counselling, onsite wellbeing activities and groups.

We will work together to maintain a culture that develops and supports you and your team.

This might include funding for a care certificate, a degree or leadership qualifications. Or it might include days off to study, engage in CPD or rotational placements to help you hone your skills. Wherever you are heading in the NHS, we will help you get there.

Salary is not the only financial benefit

You will have access to an extensive range of staff discounts on shopping, fitness and leisure options and you can spread the cost of technology and home appliance purchases from major retailers. You will also have access to other benefits including:

National discount services such as the Blue Light Card and Health Service Discounts. Salary sacrifice options including our OFSTED rated outstanding nursery onsite at Exeter Car lease schemes. The NHS Pension scheme (one of the most generous and comprehensive in the UK). Cycle to work scheme

These are just a few of the benefits available – if the role is something you are interested in, we would love to hear from you.

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