Technical support Engineer

4 weeks ago

Peterborough, United Kingdom Compressor Products International Full time

Exciting Opportunity for a Technical Support Engineer.

We are searching for a Technical Support Engineer to join our talented team based in Peterborough.

As a Technical Support Engineer, you will support the business and its customers in providing technical support both internally and externally. You will ensure the highest levels of customer satisfaction with our services and equipment, particularly those customers with Customer Care Agreements. You will also be the main point of contact for remote monitoring of customer equipment.

This is a permanent position working 37.5 hours per week. We offer hybrid working for this role which will allow you to enjoy the balance of home working and collaboration time with the team in our modern, friendly offices which include free onsite parking.

Who are we?

Howden is a leading global engineering business who focus on providing mission critical air and gas handling products to our clients, helping them to increase their environmental and operational efficiencies. We recognise the value of people and truly believe that by working together, aligned to a common purpose, we all have the opportunity to grow, learn and make a difference.

What Needs To Be Done?

Identify customer solutions.Use knowledge and experience to troubleshoot operational and control system problems as efficiently as possible.Review site operational data, and data recorded using remote monitoring, to enable the creation of operational assessment reports as per the requirements of the Customer Care Agreements (CCA’s).Correctly record all technical queries and communications to allow all departments to review the current situation and the answers provided to the Customers.Providing review and recommendations on findings in Field Service Engineer reports.Review of control panels for obsolescence, upgrades and modifications.Support the development of engineered solutions.Writing of technical reportsDelivery of customer solutionsEnsure a swift technical response to all customer queries and follow the technical support process and guidelines.Provide a strong link between Customer Services and Engineering,Growing the businessReview panel architecture and document the possibility of implementing new designs, procedures, or processes to complement our customer care agreements.Identifies and defines opportunities for development of products and services provided by the Company.To be a problem solver, and not afraid to use new ideas / initiatives and challenge our processes. Preparation of Technical Service Bulletins for use both externally and internally.Provide content to allow others to deliver customer training as and when required by the business, organise and support other resources that will provide training servicesAt least 3 years or equivalent experience in a controls engineering roleRelevant qualifications in Engineering, minimum HNC.Good understanding of the control architecture and systems used in the operation of Rotating equipment.Knowledge of quality management systems.Knowledge of relevant industry HSE practices and requirements.Computer literate, organised, has the ability to stay focussed to complete complex tasks.Good with detail and able to see tasks through to completion swiftly and effectively.Capable to respond effectively in a crisis situation.Excellent written, telephone and face-to-face communication skillsExperience in the oil, gas, petrochemical, or power generation industries.Strong technical knowledge of Rotating Equipment, Reciprocating Compressors & Steam Turbines.Basic AutoCAD skills for minor drawing modificationsExperience of Woodward governorsControl system commissioning knowledge.Experience of remote monitoring of rotating machineryGood commercial experience with a variety of different contract type.

In Return, we offer a range of fantastic benefits:

A flexible and supportive work environment.A competitive salary.Generous holiday entitlement package. Howden Pension Plan with Scottish Widows.Healthcare cash plan with Healthshield.Access to My Howden Benefits & Wellbeing Portal – Cycle2Work programme, range of discounts across various retailers, wealth of information to support health & wellbeing. Group Life Assurance plan at 3x salary. Group Income Protection plan. Opportunity to be involved in our ESG ‘Bright Future’ initiatives – STEM ambassador & volunteering.Training & Development Opportunities.Enhanced Maternity, Paternity, shared parental and adoption leave pay.

Interested? We would love to hear from you Please follow the link to our website to apply.

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