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Workforce Services Team Leader
4 months ago
Job summary
We have a great opportunity for an experienced administrator with knowledge of HR systems and processes to join our Chichester based workforce services team. In this key role you will use your supervisory skills to lead and motivate our team of Administrators to accurately maintain our HR system (ESR). To succeed in the role you will be comfortable working to set deadlines, have a good general understanding of HR administrative processes and demonstrate strong customer service skills. The Workforce Services team are responsible for maintaining our HR system with accurate staff information and providing support to managers and staff regarding employee records. Working closely with the Service Delivery Manager, your role will be at the centre, maintaining quality, accuracy and compliance.
If you are a committed individual and keen to further develop your knowledge of NHS HR processes, we would love to hear from you
The role is based in our office at St Richards Hospital, working full time, Monday to Friday.
For informal chat, please contact Lorna Gregory, Service Delivery Manager - Workforce Services (
Main duties of the job
The Workforce Services Team Leader provides management and supervision support for a team of Workforce Services Administrators ensuring high standards of customer post holder manages complex changes or amendmentstostaff records that require escalation and are of a non-routine nature. The post holder will take the lead on complex and on occasion, contentious issues relating to pay. The role is varied supporting non-medical staff and managers, it will provide the successful applicant exposure to the national Electronic Staff Records (ESR) system, and require a good understanding of NHS terms and conditions and pension/retirement processes.
About us
At UHSussex, diversity is our strength, and we want you to feel included to help us always put the Patient First, as shown in our Outstanding for Caring CQC rating. Your uniqueness and experiences will be part of our creative and innovative community where everyone is encouraged to succeed. We have a range of Staff Networks to help break down barriers, and can offer a buddy to help new members settle in. We're proud to be a Disability Confident Employer (Level 2) and a Veteran Aware Trust. We treat our patients and staff with the same compassion and empathy we expect for ourselves. We're here for them when they need us, and we go above and beyond to meet their needs. This can be seen in our Wellbeing Programme for staff which is extensive and designed to support you when you need it - because we know that to look after others we must first look after ourselves. As a university trust and a leader in healthcare research, we value learning, teaching and training so that we can be the best that we can be. From the moment you start with us and throughout your career we will help you to grow and develop. We hope that in choosing UHSussex you are choosing a long and happy career where you will be able to see the difference you make and feel valued for all that you do. We look forward to receiving your application and the start of your journey with UHSussex.
Job description
Job responsibilities
Maintain the ESR system ensuring accurate records are maintained for staff.
Provide team leadership and first line management for a team of workforce administrators acting as a role-model for others.
Demonstrate an inclusive, engaging and supportive leadership style.
Work autonomously to continually prioritise personal and team workload to ensure timely delivery relating to payroll cut-off. There is a requirement to dynamically manage priorities based on operational need often at short notice.
Interpret national terms and conditions and apply these locally to UHSussex staff.
Remain up to date with changes to terms and conditions, providing advice to direct reports and line managers.
Develop processes and procedures to ensure the effective and consistent management of the ESR system and workforce information.
Contribute to the development of workforce policy and practice.
Audit the teams work to identify errors, develop plans to rectify and ensure processes and/or training needs are reviewed.
For further details / informal visits contact:
Person Specification
Esstential
Essential
Educated to bachelors degree level or equivalent professional experience. Experience of supervising and managing staff. ESR technical knowledge Experience and understanding of dealing with performance management and team development.
Desirable
NHS HR experience Experience of working as a Team Leader within a transactional HR setting.
EDI
Essential
Evidence of having championed diversity in previous roles (as appropriate to role). Evidence of having undertaken own development to improve understanding of equalities issues