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Manager of Professional Services
4 months ago
Role Purpose
Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick.
So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Every day millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.
Ideagen believe that by recruiting diverse and talented individuals, we create an inclusive community for all. We are committed to empowering all colleagues to maximise their potential and express their unique characteristics, experience, and knowledge to achieve their ambitions.
Operating across the North American region you will become trusted ambassador to our clients. You will be selling to and working with some of the largest Government, Defense & AEC Companies in the world.
We are seeking a Manager of Professional services for our CompliancePath Ltd. product to support our global customer base. This individual will interface with various customers and their daily activities will involve developing validation documentation for their respective systems.
#LI-REMOTE #LI-USA
Responsibilities
• Educated customers on CompliancePath’s CSA & GxP Agile SaaS approaches
• Review software systems used in quality processes to determine appropriate validation requirements to meet global GxP regulatory requirements.
• Leads computer system validation efforts related to authoring and executing specifications and validation documentation for computer systems, in alignment with Good Manufacturing Practices (GMPs),
• Reviews computer system validation documentation, to ensure data integrity requirements are maintained.
Skills and Experience
• Bachelor’s degree
• 5 to 10 years of experience with software validation, preferably in a GxP environment.
• General exposure and experience in a GMP/Validation discipline with a knowledge and understanding of manufacturing and QC processes and how they relate to regulatory requirements.
• Experience testing, and creating validation documents
• Experience with customer interaction & team management
• Proficiency with Microsoft Office applications (Word, Excel, Project, PowerPoint,
• Experience in writing and execution of IQ, OQ and PQ for GMP Systems and Software
• experience with Validation projects supporting: MES, QMS, and/or ERP systems
Behaviors
Ambitious - Drive, Planning & Execution Adventurous - Flexibility, Resilience & Savvy thinking Community - Collaboration & Communication