Senior Delivery Manager

1 month ago

Milton Keynes, United Kingdom The Open University Full time

Change your career, change lives

The Open University is the UK’s largest university, a world leader in flexible part-time education combining a mission to widen access to higher education with research excellence, transforming lives through education.

Digital Services bring trusted design, data and technology know-how to the delivery of lifelong learning.

Digital Services are responsible for the digital information, systems and technologies used by staff and students across The Open University. Covering all aspects of digital technology at the OU, from sourcing and maintaining systems, through to providing frontline IT support for staff and students.

The role

We have an exciting opportunity for two experienced Senior Delivery Managers to work as part of a multi-disciplinary team, which will be based within Digital Services. 

The initial focus of this role will be to support the Student Services Portfolio whose ambition it is to ensure services and products are highly customer-centric and designed with the user (whether student or colleague) in mind ensuring best possible outcomes. These roles all require experience of working with agile methodology, of leading, coaching and bringing out the best in your people.

We are looking for those who enjoy collaborating with a fully multi-disciplinary team and have experience of working on the full lifecycle of products, from ideation to development, from delivery to operation and ongoing improvement with a view to making the user experience a positive one.

Skills and experience

This role will suit you if you:

Have proven knowledge and experience of Delivery Management of the full service and digital product life cycle, including using Agile and other techniques. Are experienced in balancing multiple priorities for complex and high visibility services and products. Possess strong people, communication and negotiation skills and a proven ability to influence external partners, stakeholders, and customers. Including the ability to push back and challenge the status quo.

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