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Head Housekeeper

3 months ago

Chester, United Kingdom Belong Full time

Job title: Head Housekeeper

Accountable to: Front of House Manager

£13.00 per hour

This role is for 30 hours per week

MAIN RESPONSIBILITIES:

  • Provide leadership, line management and support to the housekeeping team
  • Be a visible and positive role model for excellent practice by leading and coaching the housekeeping team
  • Ensure the highest standards of cleanliness, hygiene and comfort for customers throughout the village
  • To work in accordance with Belong standards and values, ensuring a culture and environment where people feel supported and valued
  • Ensure that cleaning and laundry tasks are allocated to maintain the required standard

Supporting Responsibilities:

  • Carry out appropriate audits and routine checks to ensure that all communal areas are clean and well-presented and that all outstanding cleaning has been completed; completing and maintaining records as required
  • Responsible for ensuring that all equipment and products are stored and used in line with guidance and Belong policy
  • Responsible for ordering and stock control of cleaning supplies
  • Develop and promote good working relationships with colleagues, customers, professionals and visitors
  • Ensure staffing levels and skill mix are maintained, planning rotas to ensure work schedules are met
  • Contribute to the recruitment, selection and planning of induction for new team members
  • Work with the village management team to resolve any cleaning issues within the village; investigate and resolve complaints/ customer feedback where required
  • Involve customers where appropriate in domestic and laundry activities relating to maintaining their personal care and accommodation
  • Ensure all furniture and equipment is clean and in good working order; reporting any defects or risks immediately
  • Ensure that customers are receiving an excellent laundry service and that clean linen and clothing is returned to the appropriate household storage, customers room or apartment
  • To work flexibly as part of the team to ensure the daily housekeeping service requirements are maintained 7 days a week by providing cover for sickness and holidays as required
  • Ensure relevant infection prevention and control procedures are followed at all times, delivering training as appropriate
  • Report any safeguarding concerns whether informed or witnessed to senior colleagues without delay

GENERAL

• Maintain the confidentiality of information

• Promote and ensure the good reputation of Belong

• Attend and constructively contribute to meetings relevant to your role

• Be responsible for your own personal development and undertake learning & development relevant to this role

• Ensure that Belong is a safe place to live and work, by following safe practices and responding to emergencies as required

• Adhere to all policies and procedures

• To act as a mentor for team members, supporting their development where required (e.g. new colleagues)

• Carry out any other tasks reasonably assigned to you

This job description indicates the main responsibilities and duties of the post and isn’t an exhaustive list.

Benefits

  • Paid DBS*
  • Enhanced pay for Bank Holidays
  • 5.6 weeks holiday (pro rata for part time)
  • Every other weekend off
  • Real Living Wage regardless of age
  • Refer a friend scheme
  • Paid induction (3 days 9am to 4.30pm) & paid training on site
  • Access to on site gym
  • Access to Employment Assistance programme
    • o Confidential Counselling, Mental Health, Finance support
  • Full PPE and LFT & PCR tests provided on site
  • Access to Gain a NVQ
  • Career Progression
  • Auto Enrolment pension
  • Free Wi-Fi
  • Full Support, shadow shifts and Training

*DBS as per our terms and conditions