CAMHS Receptionist

Job summary

CAMHS is a specialist mentalhealth service for children and young people who have moderate to severe mentalhealth problems. The service offers faceto face clinic based and video conferencing approach to delivering care andassessments over four sites across the county.

An excellent opportunity hasarisen for an enthusiastic, experienced individual to join our team on apermanent basis, working on our reception at Herefordshire CAMHS. The successful candidate will be working hours per week, Monday to Friday, with 30 minutes unpaidbreak. Your base will be CAMHS Hereford,Benet Building, Ruckhall Lane,Belmont, Heerford HR2 9RP

Main duties of the job

The successful candidate will besat on our main reception meeting and greeting patients and staff members,answering the main telephone where you will be expected to take messages andpass them onto the relevant staff members.You will also be responsible for room bookings at CAMHS Hereford.

The ability to use yourinitiative, work proactively, demonstrate excellent communication andinfluencing skills, manage and prioritise your own workload and respondflexibly to changing demands are essential requirements of the role.

We are asupportive and passionate team, and you will receive full training to ensureyou can succeed in this role.

About us

At Herefordshire and Worcestershire Health and Care NHS Trust, we are working together to deliver outstanding care. We run community hospitals and community health services across Worcestershire and provide mental health and learning disability services across both Herefordshire and Worcestershire.

Our people (all 4500+ of them) provide services for people of all ages, experiencing both physical and/or mental health conditions from over 100 sites.

We will support you to thrive; offer flexible working options for a great work-life balance, help you fulfil your ambitions, and empower you to make positive changes within your team or service. Its why we were named Large Apprenticeship Employer of the Year award at the 2022 Worcestershire Apprenticeship Awards. We value diversity and encourage applications from people of all backgrounds, cultures, and ethnicities.

What we offer

27 days leave plus bank holidays, increasing up to 33 days with long service

Generous NHS pension and enhanced pay when you work unsocial hours

Flexible and agile working opportunities

Great maternity, paternity, and adoption support

Wide range of staff networks such as LGBT+ and ENRICH (Equality Network for Race Inclusion and Cultural Heritage)

Health service discounts and online benefits including excellent cycle to work and car salary sacrifice schemes

Health and wellbeing opportunities

If you would like to know more, please visit our careers website.

Job description

Job responsibilities

Undertake reception duties, including booking patients intoclinic, using computerised systems. Answer / deal with both face to face and telephone enquiries. Provide administrative support typing, data inputting,filing, photocopying and facsimile as deemed appropriate, in line with TrustPolicies and Procedures. Deal with incoming and outgoing post. Act as first point of contact. Answer / deal with non-clinical enquiries / queries, bothface to face and via the telephone, in a friendly and courteous manner and passthem on to the relevant member of staff in an appropriate and timely manner. Provide an excellent customer service role to both internal andexternal personnel. Liaise and interact appropriately with other users and colleagues,as and when required. Maintain and update all clinical and non-clinical bookings ofmeeting rooms, notify appropriate personnel of any changes. Obtain and retrieve clinical/non-clinical records as requested.

For full details of the duties andcriteria for the role please refer to the job description and personspecification attached.

Person Specification

Skills & Abilities

Essential

Ability to challenge poor behaviour Role modelling good behaviour A positive attitude and able to act on feedback Ability to praise and be supportive to others IT skills equivalent to RSA level 2 Good level of literacy and numeracy Good communication and organisational skills Good telephone manner

Additional Criteria

Essential

Willingness to undertake further training Ability to meet the travel requirements of the role

Qualifications

Essential

Educated to academic Level 2 ( GCSE Grade A-C, NVQ2, OCR/RSA2, City and Guilds 2) in a Business Administration-related subject Or Considerable recent NHS administrative experience and will be expected to undertake the relevant level 2 qualification on appointment to post I understand that I will be asked to provide original certificates to verify my qualifications at point of offer

Knowledge

Essential

Knowledge of office procedures Working knowledge of Microsoft Office Word, Excel, Outlook Understanding of the Data Protection Act and code of Confidentiality

Experience

Essential

Recent, relevant experience in an Administrative /Secretarial / Reception / Customer Service Role

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