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Administrator - Band 3
4 months ago
Job summary
Do you have excellent organisational skills and a compassionate demeanour? We are seeking a dedicated individual to join our team as Administrator, joining our friendly and supportive colleagues, in the Mental Health Intermediate Care Team.
The role will be in operation Monday - Friday 09:00 - 17:00.
As the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
If you are looking for a rewarding career where you can make a positive impact on the lives of individuals struggling with mental health challenges, we invite you to apply for the Administrator position with our team.
Main duties of the job
The Mental Health Intermediate Care Team provide both the Talking Therapies service and a Mental Health Nursing service. Some of the care that our team provides to patients include, but are not limited to, are:
Low and high intensity CBT therapy Group therapy courses in the community Signposting or referring to other appropriate services Medication supportAs the Administrator, you will play a crucial role in supporting the day-to-day operations of our team. Your responsibilities will include managing administrative tasks such as scheduling appointments, maintaining client records, coordinating referrals, and handling inquiries from clients and partners through our public telephone line.
You will be the first point of contact for many clients, so excellent communication skills, empathy, and a non-judgmental attitude are essential. The ability to maintain confidentiality and handle sensitive information with care is also crucial in this role.
In addition, you will work closely with clinicians and other team members to ensure the smooth functioning of the mental health services we provide. Your attention to detail, strong organisational skills, and proactive approach will be key to your success in this role.
The role is in a busy and dynamic team, you will need to be responsive to change and communicate effectively. We provide a supportive environment and opportunity for development. You will receive regular supervision to support you with your role.
About us
At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.
Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.
Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.
Our overall scores were better than average in eight of nine themes and level in one - the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.
Job description
Job responsibilities
The qualification, training & experience requirements for the role are underlined in the Job Description/Person Specification.
Please refer to the Additional Information attachment before submitting your application.
Gloucestershire Health and Care is committed to embedding and providing personalised care through all of its services as part of our high-quality care strategy. The purpose of personalised care is to empower people to lead the lives they want to live. Personalised care starts with a conversation with people about what matters to them. It builds on what people can do, as well as addressing their health needs. Including new ways of working and delivering care, emphasising that we need to make effective use of the full range of our peoples skills and experience to deliver the best possible patient care. So we want to know What Matters to You and that you will share our values and join us on this very important journey.
Person Specification
Qualifications
Essential
GCSE level education or equivalent Good literacy and numeracy skills IT Skills certificate or equivalent demonstrable IT skills experience NVQ Level 3 in administration or equivalent experience in previous employment
LENGTH AND / OR NATURE OF EXPERIENCE
Essential
Proven experience of unsupervised administrative work in a busy office environment Previous experience of using software packages such as Microsoft Office Word, Excel, PowerPoint, Outlook Experience of Data Inputting and Retrieval