Field Service Specialist

Responsibilities

What does the Field Service Specialist role entail? Here are key responsibilities:

Installation, qualification, validation, calibration, maintenance, and repair of Waters systems, including HPLC, UPLC, and Mass Spectrometry. Analyzing and reviewing system and scientific data to pinpoint issues and recommend necessary repair, replacement, or corrective actions. Collaborating with cross-functional teams to expedite repairs and ensure utmost customer satisfaction. Managing customer expectations through clear communication on work progress and providing follow-up plans when needed. Cultivating strong, trusted advisor relationships with our clients, offering tailored advice and support on Waters products and services—always on the lookout for opportunities to enhance their laboratory operations.

To excel in this role, you'll receive comprehensive training, continuous support from a remarkable team, and access to a pathway for continuous learning and development.

Qualifications

Who are we looking for?

We value individuals interested in science, adept at problem-solving, service-oriented, and skilled in building meaningful relationships.

Your background might span laboratories, analytics, chemistry, or engineering.

We're actively building diverse teams and welcome applications from everyone. But simply having a diverse workforce is not enough. We aim to build an inclusive environment, where everyone can contribute their best work and develop to their full potential. We celebrate our differences and recognise the importance of teams reflecting the communities they serve.

We can make reasonable adjustments to our interview process according to your needs. We are proud to offer our employees the opportunity, where we can, to work flexibly. Please don’t hesitate to ask during the recruitment process around hybrid working and flexibility; we’ll do our best to support you.

In return, you will receive:

Competitive pay and bonus scheme, company car with a charging point fitted to your home, all the benefits you would expect from a global leading employer. Continuous development and support from a great team

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