Patient Pathway Coordinator
3 weeks ago
Job summary
We are looking to recruit a Patient Pathway Coordinator (PPC) to strengthen our patient response to accessing Musculoskeletal(MSK) services. The MSK service is part of the MSK Alliance, MSK Together, and works in partnership with other health care providers. This post is located at Ashfield Health and Wellbeing Centre in the MSK Hub.
The MSK Hub provides a single point of access referral and triage service for all primary care referrals and manages end to end pathways for people with MSK conditions in Mid-Nottinghamshire. Clinical delivery occurs across 4 main sites (Ashfield Health Village, Mansfield Community Centre, Kings Mill and Newark Hospital) and within some leisure facilities, and the team consists of physiotherapists, consultants, advanced clinical practitioners, and pathway co-ordinators who are passionate and enthusiastic about ensuring patients get the bestservice to meet their role of the PPC is to ensure people are supported to access care and treatments across multiple partners to achieve their health and wellbeing goals.
Main duties of the job
To be the point of contact for patients accessing MSK services throughout their pathway of care. The post holder will work under the direction of the MSK Admin team lead and will provide expertise in the proactive management of the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. You will provide a range of administrative support services to the MSK Together Service.
About us
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here, and we are the Health Service Journal's Trust of the Year in 2020.
The Care Quality Commission rated King's Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall, we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients; we also care for you.
Our culture of learning, compassion and taking a person-centred approach are at the roots of our organisation. We would love you to join us.
Job description
Job responsibilities
To understand the role in more detail, please refer to the attached job description and person specification.
Person Specification
Knowledge Requirements
Essential
Computer literate, with experience of using a keyboard with a high level of accuracy Knowledge of NHS or service provider in general Thorough knowledge of healthcare administrative systems and processes Knowledge of databases, spreadsheets PAS, Excel or similar applications Experience of using a full range of IT/Patient data systems Confidentiality and Data Protection Health and Safety Equality and diversity
Desirable
Sound office clerical background providing knowledge of relevant procedures Experience of using a full range of IT/Patient data systems - As applicable to speciality
Qualifications
Essential
Good general education with GCSE English at grade C or above., (or equivalent) RSA II (or equivalent)
Desirable
Association of Medical Secretaries, Practice Administrator & Receptionist diploma (AMSPAR) NVQ in Customer Care Institute of Health Records & Information Management Diploma (IHRIM) European Computer Driving Licence Shorthand speeds of 80wpm
Further Training
Essential
On the job training
Desirable
Supervisory training Experience of managing health & safety issues
Experience
Essential
Quality Customer Service Previous NHS knowledge and experience
Desirable
Experience of supervising staff
Contractual Requirement
Essential
Regular attendance and willingness to work flexible hours as necessary-
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