Current jobs related to Prescription Clerk - Newport - Newport Health Centre

Job summary

Full time (Part Time applications considered)

Hours of Work - Monday to Friday 09:00 - 17:30 with one day finishing at 5pm(Thursday)

We are lookingfor a motivated individual with excellent interpersonal & communicationskills to join our Prescription team. Previous experience in an NHS clinical setting preferred but notessential. The relevant training will be provided.

This role with be working with a driven and knowledgeableteam, to provide amazing service to our patients in a timely manner.

Whilst we work in a fast paced environment, full training and a structured induction will be provided.

Main duties of the job

Mainduties and key responsibilities

To process repeat medication requests using the surgery protocolsand standard operating procedures (SOP)

Action repeat medication requests received via patients andpharmacies in paper format throughout the day

Collect the paper repeat prescription requests from the post boxand reception regularly throughout the day.

Action repeat medication requests received via SystmOne onlineservices throughout the day.

Action repeat medication requests received via email format frompharmacies throughout the day

Liaise with patients and chemists regarding queries and requests.

Liaise with hospital teams where relevant when actioningmedication changes according to discharge summaries or hospital letters

Record medication hospital only drugs correctly as per protocols

Ensure repeat medication is issued in line with the protocols thatare already in place, and ensure any queries raised are dealt with quickly andcorrectly.

Ensure patient medication queries are highlighted to the relevantGP where appropriate

Check medication due dates, synchronise repeats and action requireddrug monitoring bloods as per surgery policies

Run searches and reports to identify patients on particular drugsas and when required (as directed by Clinical Pharmacist).

Contact patients and book appointments for medication reviews asrequired

Any other tasks as allocated by a Pharmacist or Manager

About us

NewportHealth Centre is based centrally on the Isle of Wight operating across twosites; situated at our Carisbrooke practice and our town centre practice, DowerHouse, Pyle Street.

Our practice supports over24,000 patients on the Isle of Wight where we have a diverse,multi-disciplinary team which includes GP Partners, Advanced NursePractitioners, MSK Practitioners, Mental Health Practitioners, Practice Nurses,HCAs, Health and Wellbeing Coaches, Care Coordinators, a Social Prescriber andmany more vital roles to support our community. We are also an active part ofthe Central and West Primary Care Network (PCN).

Job responsibilities

Anexciting opportunity has arisen for a Prescription Clerk to join Newport HealthCentre. This is a fast-paced, dynamic role and will involve a variety of tasks.You will act as the focal point of communication between clinicians, patients,local pharmacies and the hospital, to ensure patients repeat medication isprocessed. You will have strong organisational skills and be a positive and confidentcommunicator with proven coordination experience and skills.

Mainduties and key responsibilities

To process repeat medication requests using the surgery protocolsand standard operating procedures (SOP)

Action repeat medication requests received via patients andpharmacies in paper format throughout the day

Collect the paper repeat prescription requests from the post boxand reception regularly throughout the day.

Action repeat medication requests received via SystmOne onlineservices throughout the day.

Action repeat medication requests received via email format frompharmacies throughout the day

Liaise with patients and chemists regarding queries and requests.

Liaise with hospital teams where relevant when actioningmedication changes according to discharge summaries or hospital letters

Record medication hospital only drugs correctly as per protocols

Ensure repeat medication is issued in line with the protocols thatare already in place, and ensure any queries raised are dealt with quickly andcorrectly.

Ensure patient medication queries are highlighted to the relevantGP where appropriate

Check medication due dates, synchronise repeats and action requireddrug monitoring bloods as per surgery policies

Run searches and reports to identify patients on particular drugsas and when required (as directed by Clinical Pharmacist).

Contact patients and book appointments for medication reviews asrequired

Any other tasks as allocated by a Pharmacist or Manager

This Job Description is notexhaustive and may change as the post develops. There may be a need to travelat times therefore ability to drive and uses own car is an advantage.

1. Communication and Relationships

To deal with e-mail and telephone enquiries, re-directing toothers as appropriate, and recording and prioritising messages.

Provide and receive confidential and complex information from arange of sources both internal and external.

To identify and use the most effective means of communication,appropriate to the situation and individuals involved.

To manage own behaviour in a positive manner to maintain effectiveworking relationships

To always behave professionally and uphold the reputation of the Practice

To observe complete confidentiality of all information includingawareness and adherence to the legal requirements of the Data Protection Act.

2. Analysis and Judgement

To ensure you are competent and appropriately trained to carry outany delegated responsibility you accept.

To maintain a clean and safe environment for patients, visitorsand staff reporting building or equipment faults

Recognise and inform managers of any matters requiring theirimmediate attention or expedite and progress issues with appropriate lead, asand when necessary, to ensure that deadlines are met.

3. Planning and Organising

Expectation to be flexible in undertaking any other duties asdeemed appropriate to the role and as directed by the management team

4. Patient and Client Care

Incidental contact with patients, assisting where needed andappropriate.

5. Service and Policy Development

To be aware of relevant Practice related policies/proceduresrelevant to the post.

6. People Management and Development

Take personal responsibility to ensure any mandatory training isundertaken.

Provide cover for colleagues during breaks, holidays, sickness,and training.

Be willing to undertake additional training and development asidentified at annual appraisal.

7. Information System use andmanagement

Use relevant IT systems to support role including SystmOne, TeamNet, Word, Excel, Access, and other systems where necessary.

8. Involvement is Surveys and Research

Responsible for undertaking surveys or audits necessary to ownwork.

9. Freedom to Act and Autonomy

Expected to work on own initiative regarding own allocated work.

The post holder will be required to manage own workload and willbe required to adjust priorities as required to meet continually changingservice needs.

Work is discussed in regular supervision sessions and the postholder is responsible for deciding which issues need to be referred to Line manager.

To ensure that relationships and own behaviour is managed in linewith the practice policies

To always work with due regard for personal safety, adhering to Health& Safety requirements of the service.

10. Equality, Diversity &Inclusion (ED&I)

A good attitude and positive action towards ED&I creates andenvironment where all individuals are able to achieve their full potential.Creating such an environment is important for three reasons: it improves operationaleffectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairlyand be routinely involved in decisions about their treatment and care. They canexpect to be treated with dignity and respect and will not be discriminatedagainst on any grounds including age, disability, gender reassignment, marriageand civil partnership, pregnancy and maternity, race, religion or belief, sexor sexual orientation. Patients have a responsibility to treat other patientsand our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment andcareer progression. Staff can expect to work in an environment where diversityis valued and equality of opportunity is promoted. Staff will not bediscriminated against on any grounds including age, disability, genderreassignment, marriage and civil partnership, pregnancy and maternity, race,religion or belief, sex or sexual orientation. Staff have a responsibility to ensurethat you treat our patients and their colleagues with dignity and respect.

11. Safety, Health, Environment andFire (SHEF)

This practice is committed to supporting and promotingopportunities to for staff to maintain their health, well-being and safety. Youhave a duty to take reasonable care of health and safety at work for you, yourteam and others, and to cooperate with employers to ensure compliance withhealth and safety requirements. All personnel are to comply with the Health andSafety at Work Act 1974, Environmental Protection Act 1990, Environment Act1995, Fire Precautions (workplace) Regulations 1999 and other statutorylegislation.

12. Confidentiality

This practice is committed to maintaining an outstandingconfidential service. Patients entrust and permit us to collect and retainsensitive information relating to their health and other matters, pertaining totheir care. They do so in confidence and have a right to expect all staff willrespect their privacy and maintain confidentiality at all times. It isessential that if, the legal requirements are to be met and the trust of ourpatients is to be retained that all staff protect patient information andprovide a confidential service.

13. Quality & ContinuousImprovement (CI)

To preserve and improve the quality of our output, all personnelare required to think not only of what they do, but how they achieve it. Bycontinually re-examining our processes, we will be able to develop and improvethe overall effectiveness of the way we work. The responsibility for this restswith everyone working within the practice to look for opportunities to improvequality and share good practice.

This practice continually strives to improve work processes whichdeliver health care with improved results across all areas of our serviceprovision. We promote a culture of continuous improvement, where everyonecounts and staff are permitted to make suggestions and contributions to improveour service delivery and enhance patient care.

14. Learning and Development

The effective use of training and development is fundamental inensuring that all staff are equipped with the appropriate skills, knowledge,attitude and competences to perform their role. All staff will be required topartake and complete mandatory training as directed by the trainingcoordinator, as well as participating in the practice training programme. Staff will also be permitted (subject toapproval) to undertake external training courses which will enhance their knowledgeand skills, progress their career and ultimately, enable them to improveprocesses and service delivery.

15. Collaborative Working

All staff are to recognise the significance of collaborativeworking. Teamwork is essential in multidisciplinary environments. Effectivecommunication is essential and all staff must ensure they communicate in amanner which enables the sharing of information in an appropriate manner.

16. Service Delivery

Staff at Newport Health Centre must adhere to the informationcontained with practice policies and regional directives, ensuring protocolsare adhered to at all times. Staff will be given detailed information duringthe induction process regarding policy and procedure.