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Performance Section Manager Virology

1 month ago

Coventry, United Kingdom University Hospitals Coventry and Warwickshire NHS Trust Full time

Job summary

As the Performance Section Lead, you will work collaboratively alongside a team of section managers who each hold a lead responsibility (Quality, IT, Training, R&D, Site Lead/IDPS) in ensuring service delivery. You will also work closely with the Department Operational Network Manager and performance colleagues from across CWPS to provide a pan pathology approach to development and improvement.

The successful candidate must be able to work well as part of the V&MP Management Team, be innovative, seek constant service improvement, support their management colleagues in service provision and will be expected to deputise for the Network Manager when required. They must be adaptable and self-motivated, resilient and with proven capacity to manage a wide range of tasks, alongside a broad group of staff grades and abilities. Enthusiasm and creativity are essential, as is confidence to both lead and support within a demanding modern environment.

Training and guidance will be given to ensure you are supported within your role. We will accept applications from both Biomedical Scientists and Clinical Scientists who are keen to embark on an operational role.

We can also offer a Band 6 Trainee Section Manager post for the right candidate, who may not have an MSc or equivalent qualification. Completion of the IBMS Higher Specialist Diploma over 12 months whilst in this role, would then progress to Band 7 Section Manager.

Main duties of the job

The VAMP performance role includes oversight on all aspects of Virology & Molecular Pathology performance, such as HR and operational KPIs, financial compliance, maintenance and improvement of service delivery and implementation of innovative development projects. The successful candidate will have the opportunity to firmly establish, enhance and develop their role under the guidance of the Network manager, as the department is part way through transition of the service - enabling improved cross discipline working, completion of the recent molecular tender and harmonisation of CWPS as the hub site within a larger regional network. The Performance Section Manager will play a key role within these new strategic projects, working alongside the Clinical team in regard to service layout, workflow and future objective developments.

**Interviews for this post are due to take place week commencing 27th June 2024*

About us

University Hospitals Coventry and Warwickshire NHS Trust, rated as good by the Care Quality Commission, is one of the largest teaching Trusts in the UK.

We are extremely proud of our employees across our hospital sites, with high quality patient care at the heart of everything we do.

Boasting some of the most modern facilities in Western Europe, the Trust is renowned for being at the forefront of research and innovation as part of its blossoming reputation as a worldwide leader in healthcare.

We are proud to be recognised as a Pathway to Excellence designated organisation - please click the link for further details about this prestigious award. Pathway To Excellence - University Hospitals Coventry & Warwickshire (

By joining our exciting journey, you will form part of a passionate, talented team and will be able to access a wide range of learning and development opportunities. There has never been a better time to join our team.

The Trust is committed to building an organisation that makes full use of the talents, skills, experience, and different perspectives available in our diverse society. We want everyone to feel they are respected, valued, can achieve their potential and receive the most appropriate and relevant care. We will create an environment where the equality and human rights principles of fairness, respect, equality, dignity and autonomy are promoted and are part of the organisation's core values.

Job description

Job responsibilities

manage and monitor staff in the performance of routine and specialised diagnostic services on patient and environmental samples containing potentially infectious material including blood, urine, faeces, sputum and tissue specimens using complex and highly specialised techniques to exacting medical and scientific standards according to standard operating procedures. Perform such diagnostic tests when necessary

2. Design and plan departmental rotas, allocate and reallocate work schedules for themselves and the team and determine work priorities to meet service needs.

3. Support the Department Manager in the planning, development, co-ordination and evaluation of the pathology service, and deputise for the Pathology Department Manager as required.

4. Record, and validate results when required. Interpret complex results, and authorise individual reports from the team in electronic form and / or verbally to persons authorised to receive them Medical, nursing and non medical staff.

5. Is proficient in the use of the Quality Management system, ensuring the effective development and/or management of all controlled documentation, non-conformities and audit reports within the system.

6. Co-ordinates external and internal quality assurance schemes and supervises compliance with the departmental audit schedules, reviews findings, and implements service changes and improvements where necessary.

7. Manages the propagation and maintenance of all laboratory aspects of the ISO/CPA standards and MHRA requirements, HTA regulations, HSE requirements and any other statutory regulations, and ensure the delivery of services in line with the principles of these standards and requirements throughout CWPS

8. Ensures quality assurance procedures are adhered to and all necessary internal records are maintained. Collates data for and leads departmental meetings and proposes and implements change as appropriate, ensuring clear lines of communication at all times.

9. Manages and monitors maintenance on routine and complex equipment to ensure accuracy and precision of results. Provides specialist support for staff to troubleshoot faults and take appropriate action to maintain the patient service.

10. Takes responsibility within the laboratory for achieving and maintaining all local and national performance targets. Management of KPIs (key performance indicators) including prioritising work to achieve turnaround times, managing staff attendance, and attaining and sustaining PDR and mandatory training compliance.

11. Collect, interpret and collate in an agreed format, information when required for presentation for departmental Operational Board reports and quality meetings

12. Propose, oversee and develop the implementation of new techniques, equipment and working practices including supporting any management of change processes which require implementation

13. Provide and receive specialist departmental knowledge , to and from staff and service users.

14. Manage and maintain stocks of materials, reagents, consumables and equipment, ensuring the most economical use of non-pay resources, identifying areas of cost improvement

15. Deal with difficult and complicated telephone enquiries, such as complaints, record information and complete follow up reports when necessary.

The successful candidate is expected to:

1. Manage and monitor staff performance

2. Oversee specialist diagnostic service

3. Support the department manager in the planning, development and co-ordination of the service.

For further details of the role please see the attached job description.

Person Specification

Qualifications & Training

Essential

See supporting documents

Desirable

See supporting documents

Experience

Essential

See supporting documents

Knowledge

Essential

See supporting documents

Skills & Abilities

Essential

See supporting documents

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