Clinical Operations Manager

Job summary

PML are seeking a highly motivated and experienced ClinicalOperations Manager to join the team. As a Clinical Operations Manager, you willbe responsible for overseeing all aspects of our Banbury Cross Health Centres(BCHC) clinical operations and clinical management of the patient care serviceswithin the practice, including accountability for the patients experience ofcare and the clinical environment.

To provide strong clinical and operationalleadership to staff and patient care in accordance with the BCHC clinical modelwhilst ensuring the operation is running safely, smoothly and efficiently,incorporating good governance and support of its practices.

To work both clinically in your professionalcapacity at the practice as well as in youroperational management capacity. It is anticipated this will be requirea 50/50 split of clinical and non-clinical time depending on the needs of thepractice.

This is a key leadership position within ourcompany, requiring exceptional clinical knowledge, organisational skills,strong business acumen, and the ability to effectively directly line manage severalclinical department managers with everyday supervision, development andtraining.

Main duties of the job

Workwith direct clinical reports and managers to ensure they provide the bestservice for the practice. Conductregular clinical operational meetings with the team to ensure agreed objectivesand goals are met and continue to be developed in line with the practicestrategy. Workclosely with the Director of Primary Care (dotted line) and the PracticeOperations Manager to ensure consistent, safe and effective team management inline with overall objectives and future plans. Attendthe monthly management meetings chaired by the Director of Primary Care

About us

PML is a successful not-for-profit, GP-led organisation providing various NHS community and primary care clinical services to patients across Oxfordshire and Northamptonshire. We have evolved as a NHS healthcare provider since 2004 and in the last few years have grown significantly, now employing around 300 staff with a turnover of circa £16m. PML holds GMS contracts, as well as being a GP Federation representing circa 50 GP practices covering approximately 650,000 patients.

At Banbury Cross Health Centre we have 42,000+ registered patients and employ approx. 200 staff including GP's, nurses, physios, pharmacists, other health professional and administrative staff. The practice is also a single Primary Care Network which provides unique opportunity to integrate the benefits of GMS with the PCN DES.

We welcome applicants from a diverse range of backgrounds and circumstances and people with protected characteristics under the Equality Act 2010

Job description

Job responsibilities

Clinical/Professional Development

Show leadership to all the reportee'sclinical managers and provide guidanceand help with complex medical issues using the senior GPs to support Maintain personal contact withpatients, relatives and carers, being sensitive to their need for courtesy,dignity and privacy working closely with their management team Communicate and work with the multiprofessional team to promote comprehensive, high quality patient care. Be proactive in leading, developingand undertaking innovative practice within the department/service Lead regular caseload profiling andcontribute to community health needs assessment, agreeing health improvementpriorities. Lead by example and assist when the clinicalworkload demands

Service Delivery

Monitor and evaluate access performance and reportareas of concern of underperformance. Ensure the practice delivers excellent patient careand puts the interest of the patients at the forefront of decisions. Ensure the practice complies with NHS contractualobligations in relation to patient care Take lead responsibility for ensuringthat patient experience of the service is positive and for monitoring andleading improvements in conjunction with annual patient surveys and QualityAssurance Framework. Work with the Primary Care Director & BusinessManager plus Senior management team to develop and improve service to thehighest of standards. Represent BCHC at external meetings as required,ensuring relevant information is fed back to the wider leadership team, andcommunicated to the practice as appropriate. Tosupport the Business Manager in delivering high quality care that delivers bestvalue and to monitor and evaluate the quality-of-care provision, identify andpromote areas for service development in accordance with BCHC and clinicalrequirements. To work within and acrossprofessional and organisational boundaries, liaising with GPs, otherprofessionals and key stakeholders for BCHC. Taking responsibility for maintenance of the clinicalareas, services and equipment whilst working with the relevant managers anddirect reports.

PeopleManagement and Development

Provideclear and consistent leadership to the staff within the departments and beresponsible for the continuous management of services. Providevisible, accessible and authoritative presence in clinical settings. Giveinformation and share learning as required, including notification of incidentsand accidents to staff, patients and visitors. Tobe responsible for safe and secure approach to medicines management (whereappropriate) including non-medical prescribing and to ensure that all duties inrelation to medicine management meet required professional and practice/businessstandards. Contributeto and participate in the management of the BCHC, attending meetings andaccepting delegated duties appropriate to the role. Ensure all key HR policies, such as absencemanagement, are adhered to. Oversee the recruitment and retention of clinical staffwithin your operational areas. Evaluate the clinical team structure to ensureworkforce requirements and job roles meet with the operation of the practiceand future progression. Manage and develop clinical workflows and staffinglevels within the teams to ensure delivery of the best service. Ensure effective management of direct reports,including holiday and sickness management, performance management, annual leaverequests and appraisals, in line with organisational policies. Work with HR to manage any HR issues as per PMLpolicy. Responsiblefor efficient use of the clinical workforce, ensuring the structure and skillmix of the team reflects the activity demands of the practice. Implementand maintain a skill mix and staff deployment/changes as appropriate, reviewing work allocation to meet thechanging needs of patients within the financial budget.

Teaching and Training

Ensure that clinical based teachingprogrammes are in place throughout the practice and that staff attend mandatorytraining sessions and accurate records are maintained. Ensure that nursing staff within theservice receive appropriate training and professional education in accordancewith the recommendations of the professional bodies. To maintain own professional andpersonal development. Be responsible for clinicalsupervision framework within designated areas and provide clinical supervision,mentorship, career development and coaching to designated staff members.

Finance and Performance

Takeresponsibility alongside the current leads for clinical service delivery withthe available resources and monitoring of performance against set targets(activity, finance, outcomes, and utilisation). Analyseperformance data highlighting area of variance and develop action plans toaddress and improve performance. Implement and monitor action plans. Leadto make effective contributions to clinical service improvement and costpressures whilst maintaining integrity and safety of service provision. Authoriseexpenditure within the approved level and agreed budgets all in accordance withagreed policy and standing financial instructions, ensuring value for money. Ensurethe effective and efficient use of resources available including takingresponsibility for the care and safe keeping of equipment issued for personal,team and/or patient use and report any defect or loss. Ensureadherence to procurement processes and stock management within the team. Maintain a good understanding of all contracts andservice specifications. Provide financial oversight and approve expenditure,including payroll/salary changes for your departments and within yourauthorised approval level. Provide direction and leadership to ensure targetsand service KPIs are met where possible, ensuring areas of under-performanceare actively managed and escalated as required. Approval and submission of monthly accrual figuresfor income achieved not paid.

Governance and Risk

Ensure the implementation of key clinicalgovernance standards and risk management arrangements within all services. Ensure compliance with all industry regulations andlegal requirements. Work with Registered Managers to ensure thePractice complies with all CQC requirements. Ensuring practice compliance with data protectionlegislation. Actively manage complaints, concerns and incidentswith other clinical and operational personnel as necessary, addressing anyissues that arise from the investigation as appropriate. Adhere to Health and Safety policies and proceduresand keep up to date on current legislation that may affect the practiceoperation.

ServiceDevelopment

Embracea mindset of continuous improvement in all services. Supportorganisational change to services. Todeliver effective projects and services for the practice.

ReportingLines

Directlyreporting to the Business Manager with additional clinical input to the MedicalDirector and dotted line to the Director of Primary Care Person Specification

Qualifications

Essential

Specialist practice qualification or equivalent academic post, graduate study and experience. Evidence of management experience Graduate Diploma/Degree in an Allied Health Profession Registered to practice with Health and Care Professions Council Evidence of relevant indepth postgraduate study or qualification to a level equivalent to Masters where this is available and/or relevant CPD showing evidence of successful recent study

Desirable

Non-medical prescriber Extended or independent non-medical prescriber Member of AHP professional body relevant to own profession

Skills and Knowledge

Essential

Strong leadership skills, with the ability to effectively motivate and inspire teams Drive enthusiasm for clinical excellence using evidence-based practice and clinical networks Able to support, manage and develop a diverse workforce, recognising and valuing their different backgrounds, their individual and specific needs Proactive/innovative approach to service and development Teaching and assessing junior staff and post graduate students In depth knowledge of business operations and industry best practices. Excellent communication strategies and skills able to apply and adapt to diverse, complex and challenging situations. Ability to work under pressure and deliver results within tight deadlines Proficiency in using business software, databases, information systems and tools, such as MS Office and CRM systems (EMIS) Self-motivated, with a forward-thinking, solution-focused approach Excellent organisation skills

Experience

Essential

Proven experience in a senior management role, preferably in the healthcare industry, with a track record of success. Demonstrated ability to manage budgets and financial performance Knowledge of assurance of quality and CQC key lines of enquiry. Knowledge of and ability to interpret and apply all relevant PML and professional policies, procedures and guidelines. Knowledge of the physical, social, emotional, psychological, mental, cultural and societal effects of ageing, disability and chronic ill health and ability to assess an individuals needs and behaviours and plan care within this broad context. Experience of developing others through CPD/PDP/Clinical Supervision Service improvements and change management Good understanding of HR, premises management, IT and complaint management Incident investigation and associated report writing Good knowledge of delivering primary care services, including the management of QOF and enhanced services. Development of quality frameworks Monitoring quality services and audit Knowledge of KPI and associated monitoring Business case development and cost pressures Serious incident investigation

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