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Band 4 Private Administration Coordinator

4 months ago

Hampstead, United Kingdom Royal Free London NHS Foundation Trust Full time

Job summary

Please see attached job description for more information about this role and working at Royal Free London NHS Foundation Trust.

Main duties of the job

The Private Patients Unit is seeking an experienced Private Administration Co-Ordinator with excellent communication skills who is customer focused with previous private coordination and administration experience preferably within a NHS environment. Reporting to the Private Patients Unit Administration Supervisor, you will be responsible for administering the Private Patients Unit's administration services and daily functions.

Working a variable rota that runs Mondays to Fridays from 7am to 8pm with occasional Saturdays, you will be responsible for carrying out the daily administrative functions. You will engage with; patients, consultants, referrers and external providers as well as staff members across all other departments within the wider trust to provide them with world class care customer service.

An impeccable telephone and email manner and confidence in dealing with people at all levels are essential. You should be a team player, meticulous, detail oriented and enthusiastic with the ability to work in a challenging and changing environment.

This position will also require cross site working to the Hadley Wood Hospital when required.

About us

The Royal Free London NHS Foundation Trust is one of the UK's biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.

Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top

For more information please follow link

Job description

Job responsibilities

Essential criteria

Degree level qualification or equivalent experience Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM English and Maths at GCSE level or equivalent Previous experience of working in a front of house customer facing environment in a private healthcare environment Substantial experience in a customer service environment Understanding of the requirements regarding patient confidentiality Excellent written and verbal communication skills Excellent customer care practice, being polite, sympathetic, patient and diplomatic Highly numerate and Comfortable discussing payment requirements with patients IT competent user of appropriate systems; Microsoft Office Applications, Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM Team worker Flexible (post holder will be required to work shifts) Team work and ability to develop strong collaborative working relationships within different teams and relevant administrative, clinical and management staff Demonstrable ability to meet the Trust Values Desirable criteria Courses / further study attended to demonstrate evidence of personal development Person Specification

Royal Free World Class Values

Essential

Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential

Degree level qualification or equivalent experience Strong working knowledge and professional proficiency in the use of; Outlook package; Power Point, Excel, Microsoft Word, Access, Email and trust systems; Cerner, Compucare, IRRIS, CRIS, PACS, EPR, EDRM English and Maths at GCSE level or equivalent

Desirable

Knowledge of medical terminology Courses / further study attended to demonstrate evidence of personal development

Experience

Essential

Previous experience of working in a front of house customer facing environment in a private healthcare environment Experience and proven record of successful interaction and liaison with all levels of staff Previous administrative and organisational experience Experience of managing and prioritising own workload, working to deadlines and working under pressure Experience of dealing with non-routine and complex problems Substantial experience of dealing with the public Substantial experience in a customer service environment Experience of handling difficult or pressurised situations Understanding of the requirements regarding patient confidentiality Understanding of best practice in customer service environments