Clinical Support Team Administrator

2 weeks ago

Bury St Edmunds, United Kingdom Norfolk & Suffolk Foundation NHS Trust Full time

Job summary

We are currently seeking an enthusiastic and motivated Clinical Team Support Administrator for our Bury South Child & Family Team. The candidate will work within our Ickworth Lodge Reception Area, supporting all who use that building, including other teams across our Care Group. This team is part of our Suffolk Children's, Family and Young People's services in the Norfolk and Suffolk Foundation Trust. This post is a full time, permanent position working hours per week. The post will have varied Business Support/Admin duties within, including manning the Reception area, answering telephone Calls, Logging visitors within the building and Managing Room Bookings. The post holder will also be supporting clinical colleges with their appointments and Electronic Patient Record updates. The Post Holder will also be required to cover our virtual reception area called "Attend Anywhere", answering these calls and moving to the Waiting Area for our Clinical Staff to carry out their appointments.

The post holder would provide administration support to our very busy Child & Family Team and would be expected to work alongside the wider admin team based within the main building.

Main duties of the job

You will need to demonstrate exceptional interpersonal skills with a dedication to confidentiality and service user experience and will also have excellent customer service skills and administration experience.

You will be joining a dedicated friendly team in a fast-paced environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook will be essential. Knowledge of the Trust system Lorenzo would be an advantage, as well as Minute Taking and Digital Audio Transcription, however not essential as training will be provided.

As this post is to cover our Reception Area, the post is Office Based. All equipment necessary will be provided and full training given.

About us

This is an exciting time of Transformation of Mental Health Services in Suffolk, which has created opportunities, not only for services to recognise and consolidate what they are doing well, but also to drive creativity to radically change service delivery. These changes are driven by the needs of local communities, with the aim of embedding Mental Health Services within the community and truly bringing the expertise to where it is needed. NSFT in collaboration with the Suffolk alliance partners are striving to deliver a truly biopsychosocial approach within the 'Thrive' framework. This is going to require significant system changes across Suffolk to realise the goal of a whole system approach.

Do you have the passion, ambition and creativity to help us to reach our ambition to develop the Suffolk Child, Family and Young Peoples service? We would love to hear from you.

Job description

Job responsibilities

As the Clinical Support Team Administrator, you will provide a friendly and welcoming Reception Area for our Service Users and Clinical Staff who use Ickworth Lodge. There will be varied administration duties, including support of Doctors, Nurses and Clinicians with entering and maintaining information to Service Users records as well as supporting Service Users with queries or other needs by telephone or face to face. Providing diary/appointment management, processing of referrals and documentation and attending team meetings, minute taking, where appropriate. To provide the best service to our Service Users the ideal candidate will be able to work on their own initiative, to remain calm under pressure, and maintain a positive attitude.

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY

Essential criteria:Previous administration/telephone experience. Use of ICT applications/packages. Experience of working in a busy office and extensive knowledge of all Microsoft packages. Use to digital dictation would be beneficial but not essential as training will be given. Diary Management and Minute Taking knowledge would also be beneficial, training will be given as required.

Benefits included with this role are:-

NHS pension a comprehensive in house & external training programmes career progression starting annual leave of 27 days per annum increasing to 33 days pa based on length of service (plus paid bank holidays) Pro Rata

Welcome to the County of Suffolk, an area of outstanding natural beauty. With its vibrant towns, quaint villages and secluded coastal retreats, it provides a wide range of housing and leisure opportunities. London is only 1 hour by train.

Person Specification

Experience

Essential

Understanding and experience in a full range of administration procedures and systems gained through practice at intermediate level.

Skills

Essential

ICT skills including Microsoft (especially spreadsheets and presentations, Excel, PowerPoint) or equivalent.

Qualifications

Essential

NVQ 3 Business Administration or equivalent or working towards. NVQ 2 Customer Services or working towards. Pitman / RSA III Typing / Word Processing or equivalent secretarial experience at intermediate level.

Desirable

Knowledge of Trust electronic record system

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