Retail Supervisor

2 months ago

Edinburgh, United Kingdom New Balance Full time
New Balance is more than just a sportswear brand – we are a family. We want people to join our team who can develop with us as we continue our journey as a growing brand. Our retail stores are looking for associates who can engage, excite, educate and entertain our consumers from the moment they walk through the door. We need your passion and the desire to be a true brand ambassador as well as your genuine love for working with customers and motivating a team. Apply now for the chance to join an incredible team

MAJOR ACCOUNTABILITIES:

Open and close the store following the correct company procedures

Encourage continuous improvement through ongoing feedback

Support the Store Management team on overall store and back of house standards

Assist in training and coaching Associates

To achieve personal KPIs and contribute to overall store performance

Deliver total customer satisfaction to every customer, following the end-to-end customer journey – from entering the store to leaving the store

Help to ensure the store remains commercial as possible following company guidelines 

Adhere to company’s policies and procedures

Responsible for maintaining health, safety, and environmental standards in store

Perform other duties that asrequired from the management team

REQUIREMENTS FOR SUCCESS:

Team Player

Previous retail experience desirable or proven experience in a team environment

Demonstrate customer service skills

A passion for retail and sales

Desire to learn

Ability to perform basic maths and general retail operational processes

Understanding of POS register systems 

Effective communication skills

Flexible work schedule including weekends and holidays

ADDITIONAL BENEFITS:

Competitive compensation

Potential to earn more through our Retail Bonus Scheme

Great development opportunities 

Inclusive working environments across all our European locations

Generous staff discount

Project involvement across our European region

Flexible uniform package

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