Program Manager B2C Exports, Global Logistics

3 weeks ago

London, United Kingdom Amazon UK Services Ltd. - A10 Full time
We are seeking a candidate to join Global Logistics (GL) for the role of Program Manager, B2C exports. Amazon reaches customers around the globe, and is in need of an individual who wants to help build fast cost-effective solutions to deliver packages around the world. GL is disrupting the way products are bought, sold, and distributed on a global scale. Our goal is to be Earth’s most customer-centric company, and we are just getting started. We are looking for people who want to join an ambitious team that continues to innovate and improve the daily lives of customers.
The GL EU Exports Product and Program team is looking for a Program Manager to lead programs focused at improving delivery experience on key strategic lanes. The role will involve understanding the physical and virtual transportation processes from customer order fulfillment to last mile delivery. You will own developing business plans to achieve delivery experience metrics and lead weekly, monthly, and quarterly operational planning cycles with cross-functional stakeholders. You will use your understanding of operational processes, data analysis, and business goals to identify specific opportunities to improve transportation costs, speed, and capacity. The ability to effectively balance the roadmap of various projects with maintaining customer experience on strategic lanes is critical.
This role requires an analytical mindset with an ability to influence across business functions, and manage stakeholders' expectations effectively. This position will work in a fast-paced, deadline driven environment and will work with multiple business and technical teams.

Key job responsibilities
• Prioritize and balance multiple high-level projects and process improvements that seek to improve speed, cost and delivery accuracy
• Define, prioritize and track progress of key milestones towards achieving your vision and strategic goals
• Develop action items and manage through obstacles to achieve your objectives
• Gain support for your strategy and roadmap from stakeholders by writing narratives and influencing peers and senior leadership
• Drive cadence and content of program updates and provide inputs on several strategic, business, and operational reviews
• Collaborate with other business, operational, and technical teams to influence strategic decisions
• Work with internal stakeholders to identify opportunities, and then effectively communicate the solutions, costs, and business case for addressing them
• Track key metrics to monitor lane health and partner with analysts to identify improvement opportunities

About the team
Global Logistics team values an inclusive culture and strives to hire diverse talent. We believe in an autonomous/ownership driven work practices driving harmony in professional and personal lives.

We are open to hiring candidates to work out of one of the following locations:

London, GBR

BASIC QUALIFICATIONS

- Bachelor's degree
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience in program or project management
- Experience working cross functionally with tech and non-tech teams
- Experience in defining and implementing process improvement initiatives using data and metrics
- Experience defining program requirements and using data and metrics to determine improvements

PREFERRED QUALIFICATIONS

- Master's degree
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules

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