Renewals Specialist

Job Description

Location: Solihull Contract Type: Permanent, Full Time

What does a day look like for you here? 

You will be at the heart of building lasting client relationships and driving customer loyalty. This dynamic role is all about proactively managing and renewing managed service contracts, ensuring customer satisfaction, and identifying exciting upsell opportunities. You'll work closely with clients to craft renewal proposals, negotiate terms, and showcase the benefits of our cutting-edge services. Collaboration with internal teams is key, ensuring smooth renewals, accurate billing, and seamless compliance. If you’re passionate about delivering exceptional customer experiences in a fast-paced and vibrant environment, this is your chance to shine and take your career to the next level

Qualifications

So, what are we looking for?

At Wavenet, our vision is to empower businesses through innovative technology solutions, providing exceptional service and support that helps our clients grow and succeed. That’s where you come in. We are looking for someone who has the following key qualities:

1. Experience and Industry Knowledge

Previous experience in contract renewals, customer relationship management, or a related role within the MSP or IT services sector.  Solid understanding of managed services and emerging IT trends. 

2. Communication and Negotiation Skills

Excellent verbal and written communication skills.  Strong negotiation abilities to foster client relationships and secure renewals. 

3. Analytical and Organisational Skills

Exceptional attention to detail and organisational capabilities.  Proven problem-solving skills to manage competing priorities effectively. 

4. Collaboration and Teamwork

Ability to work effectively within cross-functional teams, contributing to shared goals.  A proactive and cooperative attitude in supporting internal and external stakeholders. 

5. Results-Oriented Mindset

A KPI-driven approach focused on achieving revenue growth and customer retention.  Commitment to delivering measurable success and fostering client satisfaction.

Additional Information

Did we mention the perks?

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: Flexibility matters. Our hybrid model lets you choose a blend of home and office-based working, so work fits seamlessly with your life.

Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.

Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

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