Customer Care Shift Lead
Found in: Talent UK C2 - 2 weeks ago
Vacancy Information
This is a great development opportunity to become a Shift Lead in the Customer Care department. The role involves helping to manage the day to day running of the department. You will be expected to drive great customer service through monitoring service levels of incoming contact via email/webforms/telephone calls and Social Media, whilst monitoring internal mailboxes and escalating contacts accordingly. You will deal with escalated complaints and may help support Team Leaders with coaching, training and audits.
You must be flexible to work shifts across the week between 7am and 9pm. The role will involve some weekend work, typically 1 in 3 weekends, however this may be more regular to cover holidays and absence.
About the role
This is a full-time role (35 hours per week) Sunday-Saturday, between the hours of 07:00 and 21:00,Mon-Fri and 08:00-17:00, Sat/Sun The base location for this role is Q9, Head Office
What you'll do
Key Responsibilities Include
Set up shifts to ensure the team know what their job role is for the shift.
Monitor service level throughout the shift including social media, telephones and written contact through realigning resource to ensure our SLA is always maintained.
Demonstrate role model behaviours when responding to contacts, including gathering all information needed and handling escalated complaints that arise throughout the shift.
Support any necessary tasks throughout the shift to support Team Leaders
About you
You will fit right into this role if you can demonstrate:
Ability to demonstrate leadership behaviours. Experience of managing and coordinating people would be advantageous.You are a strong team player, able to build good working relationships at all levels
A proven ability to provide excellence in customer service
High levels of accuracy and attention to detail
Experience of, and the ability to multi-task and work with multiple priorities calmly and at pace
Strong skills in planning, prioritising, and organising
Excellent written and verbal communication skills
Strong administrative and organisational skills
Multi-tasking and working with multiple priorities at pace, delivering results within tight timescales
IT skills including Microsoft 365; SharePoint, Word, Excel, Outlook, PowerPoint, and Teams
Strong numerical and analytical skills
You are self-motivated with the ability to work under pressure and using own initiative
Enjoy being part of a hard-working team, sharing the same end goal, and celebrating results together
Are supportive of an inclusive culture – recognising and valuing that difference is good
Want to develop and are ready to work alongside some great people and have lots of fun on your Greggs journey
About Greggs
Here at Greggs, we love what we do, and we have fun What makes Greggs so special is our culture – the way we are, the way we behave and the way we support each other. We're hard-working, but above all else we're family; and it doesn't matter who you are, where you're from or what your favourite bake is, we’d love you to join us We want everyone to feel welcome at Greggs and our colleagues to be able to be themselves at work, whatever their background, preferences, or views.
-
Care Assistant
4 days ago
Newcastle upon Tyne, United Kingdom Astell Care Centre Full timeJob Overview: We are seeking compassionate and dedicated individuals to join our team as Care Assistants. As a Care Assistant, you will provide essential support and assistance to individuals in need of care, ensuring their comfort and well-being. This is a rewarding opportunity to make a positive impact on the lives of others. **Responsibilities**: -...
-
Senior planning lead
1 week ago
Newcastle upon Tyne, United Kingdom Lead Candidate Full timeWherever you operate across the global drug development and manufacturing supply chain, we exist for you. We have walked in your shoes, know the industry and the frustrations never ending talent needs bring to your world. That’s where we help. Specialties Life Sciences, Pharmaceuticals, Biotechnology, Talent acquisition, Skills, Bio Tech Outsourcing,...
-
Care Assistant
1 week ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeCare Assistant (days) 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. -...
-
Health Care Assistant
2 weeks ago
Newcastle upon Tyne, United Kingdom Ametrine Nursing Care Full timeAmetrine Care Services is a recruitment and training provider for the health care sector. We work with organisations throughout Northern Ireland to help them maintain high levels of care. At Ametrine Care Services we work with your availability whether you require full or part time hours. You choose when and where you would like to work. Ametrine Training...
-
Care Assistant
6 days ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeCare Assistant 24 - 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. - Communicate...
-
Customer Care Bricklayer
1 week ago
Newcastle upon Tyne, United Kingdom Persimmon Homes Full timeFrom the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential. We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities...
-
Care Assistant Days
5 days ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeCare Assistant (days) 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. -...
-
Care Assistant
6 days ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeNight Care Assistant 24 - 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. -...
-
Care Assistant
1 week ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeNight Care Assistant 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. - Communicate...
-
Care Assistant
5 days ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeNight Care Assistant 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. - Communicate...
-
Senior Care Assistant
1 week ago
Newcastle upon Tyne, United Kingdom West Farm Care Centre Full timeSenior Care Assistant (Nights) 36 hours p/w with a possibility to pick up extra shifts. We are looking for dynamic and quality individuals to assist in running our state of the art 50 bed facility. This is an opportunity to be part of an exciting future within a well-respected and high quality care provider. The following brief is relevant to the role. **To...
-
Customer Care Specialist
4 days ago
Newcastle upon Tyne, United Kingdom Kuehne+Nagel Full time-. - ** Your Role **:To provide high levels of customer service and operational support to the branch client base by processing and monitoring Shipments. - ** Your Responsibilities**: - To efficiently process bookings from clients and overseas agents on to the system. - Provide operational support for the Freight Account Managers when required. - To liaise...
-
Care Supervisor
4 days ago
Newcastle upon Tyne, United Kingdom McCarthy Stone Full timeMcCarthy Stone are looking for a professional Care Supervisor to join their team at their prestigious development, Kenton Lodge in Care Supervisor. Gosforth is an affluent region with numerous shops and a large business complex. Our development will feature a bus stop directly outside for easy access to Gosforth town centre and Newcastle city centre. This...
-
Care Assistant
Found in: Jooble UK C2 - 4 days ago
Newcastle upon Tyne, United Kingdom Akari Care Full timeAbout the role and Akari CareAkari Care is a trusted provider of personalised nursing and residential care within local communities across England and Wales.As a Care Assistant, you will play a key role in maintaining the wellbeing of our residents through the provision of outstanding care, working collaboratively with colleagues and the wider Akari Care...
-
Care Assistant
3 weeks ago
Newcastle upon Tyne, United Kingdom Akari Care Full timeAbout the role and Akari Care Akari Care is a trusted provider of personalised nursing and residential care within local communities across England and Wales. As a Care Assistant, you will play a key role in maintaining the wellbeing of our residents through the provision of outstanding care, working collaboratively with colleagues and the wider Akari Care...
-
Care Assistant
Found in: Whatjobs ES C2 - 4 days ago
Newcastle upon Tyne, United Kingdom Akari Care Full timeAbout the role and Akari CareAkari Care is a trusted provider of personalised nursing and residential care within local communities across England and Wales.As a Care Assistant, you will play a key role in maintaining the wellbeing of our residents through the provision of outstanding care, working collaboratively with colleagues and the wider Akari Care...
-
Care Assistant
Found in: Whatjobs ES C2 - 1 week ago
Kenton, Newcastle upon Tyne, United Kingdom Durham Tees Care Ltd Full timeWe at Durham Tees Care LTD have an excellent career opportunity for the role of Care Assistant to join our growing and expanding team .Are you kind? Compassionate? A people person? Love making a difference in people's lives? Then we can offer you the perfect role where you will genuinely make a difference, everyday!We're welcoming anyone with a positive...
-
Home Care Assistant
3 weeks ago
Newcastle upon Tyne, United Kingdom Radfield Home Care Full time**Job Title**: Care Assistant **Location**:Newcastle upon Tyne **Contract**: Full-Time **Salary**:£11.25 - £11.75 per hour **Join our mission**: **At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience for all involved and our care assistants have a huge role to play in making this happen.** Radfield Home...
-
Home Care Assistant
3 weeks ago
Newcastle upon Tyne, United Kingdom Radfield Home Care Full time**Job Title**: Care Assistant **Location**:Newcastle upon Tyne **Contract**: Full-Time, Part-Time **Salary**:£11.25 - £11.75 per hour **Join our mission**: **At Radfield Home Care, it’s our mission to make ageing a more enjoyable and rewarding experience for all involved and our care assistants have a huge role to play in making this...
-
Home Care Assistant
2 weeks ago
Newcastle upon Tyne, United Kingdom Radfield Home Care Full time**Job Title**: Care Assistant **Location**:Newcastle upon Tyne **Contract**: Full-Time **Salary**:£11.25 - £11.75 per hour **Join our mission**: **At Radfield Home care, it’s our mission to make ageing a more enjoyable and rewarding experience for all involved and our care assistants have a huge role to play in making this happen.** Radfield Home...