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Customer Service Executive – Devizes

1 month ago

Devizes, United Kingdom Ford & Slater Full time

Due to growth, we currently have an exciting position as a Customer Service Executive in our fantastic DAF Fleet Services team in Devizes. We offer our clients bespoke Fleet Management Solutions to remove the administrative burden of operating their Fleet. As a Customer Service Executive, we can offer you:

Salary of up to £26,000 (Depending on your Customer Service Experience) Quarterly team bonus of up to £1,250 Excellent DAF Customer Service training & development opportunities – in house and manufacturer’s 30 days holiday (including statutory), rising to 33 days after 5 years service Employee Recognition Competitions Hosting our own mini events, food days and much more Team Building Activities offsite Employee Recognition Employee Assistance Program Career Progression Opportunities Pension Death in Service Life Insurance Scheme Cycle to work scheme Office based with potential to go hybrid in the future.

Who are we looking for as a Customer Service Executive:

Ideally, you will have the following skills / experience but training will be provided:

A proven track record of providing world class customer service. Have a can do attitude and enjoy trouble shooting. Exceptional communication skills both written and verbal. A high level of IT literacy and comfortable speaking clients on the phone and using email. Be organised, resilient and have the ability to work on your own initiative. Any experience of Fleet Management or the Automotive sector would be an advantage but not essential. Full UK driving licence (preferred).

The Customer Service Executive role / responsibilities include (but not limited to):

To be a Customer Service Champion. Ensure our clients fleet is compliant and they are adhering to their legal responsibilities. Own inspection and maintenance plan’s and communicate these to customers. Document all correspondents with clients in the appropriate system or database. General administration duties required for smooth running for the Customer Service department.

Working Monday – Friday, 8am to 5pm.

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