Dispenser

Job summary

GP PRACTICE DISPENSER; JAMES STREET FAMILY PRACTICE, LOUTH

An exciting opportunity has arisen for an enthusiastic Dispenser to join our busy training practice in the beautiful market town of Louth.

We are very aware that our dispensary has an excellent, friendly and patient-focused reputation so it is vitally important to us that we seek a friendly, confident, well-spoken enthusiastic, and energetic person to work within our team. Confidentiality, diplomacy, good people and IT skills, smart appearance and a good sense of humour are all essential requirements for this post.

If you are interested in applying for this role, we would welcome your application. Should you wish to have an informal discussion prior to application. Please email Mary Tomlinson (Dispensary Manager) M or Jackie Rotherham (Managing Partner) on J

Main duties of the job

To provide a high quality, professional dispensary administrative service to patients, doctors, staff, colleagues, health service professionals and others. To act as the first point of contact for patients contacting the Practice for their prescriptions and to portray the Practice in the highest possible professional basis. To ensure that enquiries from patients are efficiently and courteously handled to the mutual satisfaction of the partners and patients.

About us

James Street Family Practice is a successful and dynamic training practice, providing services to over 13,000 patients in Louth, Lincolnshire. We welcome your application for this exciting opportunity to work with our enthusiastic, friendly practice team to support our patients and colleagues at the surgery.

We offer an excellent team environment, a competitive rate of pay, provide structured training together with access to the excellent NHS Pension plan.

Job description

Job responsibilities

Job Summary

We are looking to appoint a qualified Dispenser to join our busy GP practice. The successful person will be the focal point of communication between the GPs, Nurse Practitioners and other clinicians as well as the receptionist, practice manager, patients and local chemist, and other members of the primary health care team, to ensure patients repeat medication is produced within the current protocols of the surgery.

The duties in this role will include co-ordinating and preparing repeat prescriptions for our patients, data entry onto patient records, EPS and liaising with patients and pharmacies, and managing our medication collection service in our dispensary, taking requests from patients, dispensing medication and stock control.

You will also provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

You will have excellent communication skills, a compassionate and friendly nature who can operate in a busy environment with a range of people and professions, as you will be working with our clinical and administration teams.

Job Responsibilities

DISPENSER

To process prescription requests, manage repeat prescriptions and dispense medication under the supervision of our GPs.

To ensure repeat medication is issued in line with the protocols that are already in place and ensure that any queries raised are dealt with quickly and correctly.

To ensure that patient queries on medication are highlighted to the relevant GP.

Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or Medicines Management Teams in a courteous, timely and efficient manner and making precise records of the communications.

Provide an effective dispensing service as part of the Practice team to ensure the smooth and uninterrupted service of prescription support to clinicians and patients.

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternatives.

Make GP aware of any inactive drugs if they have never been issued or have not been issued for the specified period of time.

Support the dispensary team and work as needed to provide all the necessary actions required to provide a smooth-running prescription collection service.

GENERAL ADMINISTRATION

To have a thorough knowledge of all practice procedures

Computer data entry, processing and recording information in accordance with practice procedures.

Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning.

Cover sickness/annual leave and work reasonable overtime when required, including some weekends.

MEDICAL RECORDS MANAGEMENT

Processing repeat prescriptions in accordance with practice guidelines.

Handing completed repeat prescriptions to patient and checking names and address.

Other Job Responsibilities

CONFIDENTIALITY

Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.

Maintain an awareness of the Freedom of Information Act.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

HEALTH & SAFETY

The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.

Comply with Practice health & safety policies by following agreed safe working procedures.

Actively report health & safety hazards and infection hazards immediately

Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.

Undertaking periodic infection control training (minimum annually)

Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Reporting incidents using the organisations Incident Reporting System

Using personal security systems within the workplace according to Practice guidelines

Making effective use of training to update knowledge and skills.

EQUALITY AND DIVERSITY

The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.

No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.

The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

OTHER DELEGATED DUTIES

This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.

Person Specification

Qualifications

Essential

NVQ Level 2 in Dispensing Services or equivalent.

Experience

Essential

Experience of working in a dispensary or community pharmacy.

Desirable

Experience of working in a GP practice is desirable but not essential.

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