Complementary Therapist
15 hours ago
Job summary
Due to our exciting service developments we have a great opportunities for a Complementary Therapy Co-ordinator who is passionate about palliative and end of life care
For over 30 years Mary Ann Evans Hospice have provided outstanding end of life care to its community and its services have made a huge impact on many families lives across North Warwickshire.
The journey towards end of life can be a complex one. At Mary Ann we pride ourselves on delivering the highest standard of care and support to patients and their families, and constantly strive to ensure we reach as many people as possible. The hospice serves a population of approximately 190,000 people covering Nuneaton, Bedworth, Atherstone, Coleshill and the surrounding villages in northern Warwickshire.
Main duties of the job
The Complementary Therapy Coordinator is an essential member of the Mary Ann Evans clinical team. They must be a qualified complimentary Therapist with a level 3 qualification in 2 or more of the following: Massage, reflexology or aromatherapy and have at least 2 years experienced post registration. You must be registered with the Federation of Holistic Therapist or an equivalent professional association.
The Complementary Therapy Coordinator will work alongside our community clinical team of registered nurses and senior support workers to support patients, families and carers within both the patients own home and the hospice setting to improve their quality of life, encouraging reablement and well-being models of care.
The Complementary Therapy Coordinator will be supporting a team of qualified volunteer complementary therapists to provide a range of hand, body and other touch therapeutics such as aromatherapy, message and reflexology to promote relaxation, mange symptoms and relieve stress to those individuals who access our services. We can offer family friendly working 15 hours over 3 days however as they will predominately work within the Wellbeing programme the successful candidate would be required to work Tuesday and Thursday.
About us
The MaryAnn Evans Hospice is an adult community hospice in North Warwickshire. As anindependent charity we provide palliative and end of life nursing care and supportto patients with life limiting illnesses and those that matter most to them.
Ourservices include Hospice at Home, Wellbeing Centre, Family Support and Bereavement,Lymphoedema care and Rapid Response (shared service with South Warwickshire NHSFoundation Trust).
We workclosely with our community and hospital colleagues from the NHS, SocialServices, local Care Homes and other voluntary providers.
Our careis compassionate and inclusive for all who access our services.
Mary AnnValues: I Matter
TheHospice is committed to ensuring a healthy work-life balance for staff giventhe nature of the environment and care services provided. The Hospice, itsstaff and volunteers are all committed to ensuring I Matter stays at thecentre of its ethos.
I ndividual
M atter, Important
A ppreciate
T rusted
T ime Invested
E ngagement
R espected
Job description
Job responsibilities
Principle Duties & Responsibilities:
develop and ensure good communication with all staff liaising with patients, relatives, carers and all other professionals in the Hospice and community, ensuring quality and continuity of patient care.
be confident with communication skills enabling important discussions with patients, families and professional colleagues in respect of preferences and wishes relating to palliative and end of life care which may be expressed through therapeutic treatments.
3.Recognise changing patient and carer needs, condition or circumstances and report these to RN or CSTL.
be IT literate to enable communication with staff, volunteers and external contacts by email where necessary.
high standards of documentation and clinical records are always maintained which pay due regard to timeliness of completion, information governance standards, Caldicott principles and can use electronic record systems EMIS.
all times ensure continuity of care through effective handover processes and telephone message processes.
work within local and national guidance in respect of complementary therapy, palliative and end of life care and standards set by the Care Quality Commission.
contribute to the hospices quality and clinical governance processes audit, risk assessments, reporting and root cause analysis of significant incidents.
flexibly across the organisation and through all departments and sites as required to support the delivery of the hospices care services.
recognise emotional and distressing situations and provide support for self and team by undertaking reflective supervision.
liaise professionally with other health care professionals both internally and externally in the provision of patient care.
represent the Hospice at fundraising, public and professional events to help promote the Hospice services as necessary.
as a role model to staff and volunteers, providing supervision/ongoing support for volunteers who provide activities for patients.
Clinical
the efficient and effective system for referral is maintained and developed as needed.
assess referral forms and recommend appropriate use of techniques/ treatment in relation to patients needs and recommend appropriate complementary therapy intervention. Liaise with CSTL regarding any contraindications or concerns about treatment.
a robust review and discharge process is in place to effectively manage the Complementary Therapy service.
17.Provide complementary therapy founded on evidence-based practice, ensuring volunteers comply also.
assistance from colleagues where necessary, support patients with moving and handling needs and adapt working styles to deliver treatments in a safe manner.
19.Evaluate outcome of treatment and document accurately and comprehensively the assessment and treatment given.
20.Communicate and work closely with all clinical services, particularly in Wellbeing program.
participate in hospice multi-disciplinary meetings.
relay all messages to the appropriate team members, identifying those of immediate concern.
as a resource and advisor in all areas of the complementary therapy service delivery, working to recognised professional standards.
Managerial Responsibilities
meet monthly with CSTL/Team for exchange of information and discussion.
ensure equipment and environment is safely maintained, participating in maintaining a healthy and safe environment in accordance with organisational health and safety policy and procedures including infection prevention and control.
with the CSTL to evaluate the service paying particular regard to patient feedback received.
develop and maintain a team of volunteers to support the provision of complementary therapists for patients visiting the Hospice.
support the CSTL by ordering and stock maintenance of complementary therapy resources within an agreed budget.
in the development of policies and procedures relating to complementary therapy.
30.Participate in the recruitment of staff, volunteers, and students when necessary.
undertake appraisals of volunteers and others as directed by CSTL.
32.Promote an open and honest culture reflecting a can do attitude.
Education, Personal Development & Training
every reasonable opportunity for maintaining, developing and acquiring competencies and skills for self-development and personal responsibility for life-long learning, self-development, and reflection.
34.Undertake training to develop additional skills as necessary within the Hospices competency framework, in relation to specific hospice and / or practice development projects.
participate in induction and training programmes for new staff/students/volunteers/ work experience.
support staff and volunteer development through sharing of knowledge and experience relevant to post including school/college students, nursing associate trainees, student nurses and medical students enabling them to achieve an understanding of the importance of complementary therapy in the delivery of holistic hospice care.
37.Participate in informal and formal education as required.
38.Contribute to the Hospice being a research active organisation by participating in research projects/surveys as directed by Clinical Practice Educator (CPE)/CSTL.
39.Support the CSTL and CPE to develop service provision and undertake specific key worker responsibilities as designated.
Standard Requirements of all MAEH Staff:
be flexible and adapt to the needs of the department and your team.
maintain strict confidentiality and always adhere to data protection policies.
observe and maintain security procedures and to be aware of responsibilities towards Health & Safety, Hospice Policies & Procedures and COSHH.
operates a strictly no-smoking policy whilst on duty.
5.Exercise responsible stewardship of hospices resources always.
6.Attendance at meetings, events and activities may require the post holder to work beyond the normal hours/days of work on occasions flexibility is essential.
have an understanding and demonstrate regard for the Hospices values, vision, mission and strategic aims.
in the Warwickshire area, and on occasions within the UK, to fulfil role and attend/participate in training and personal development opportunities, using own vehicle or public transport, for which expenses will be met in line with policies.
maintain an effective and collaborative working relationship with other members of staff and volunteers.
participate in an annual performance appraisal, where the job description will be reviewed, and objectives agreed.
responsibility for ensuring the timely completion and/or attendance for all statutory and mandatory training requirements relevant to role as outlined by Hospice Policy.
participate in surveys and audits as required by the service in relation to your role.
13.Conform to conventional standards of professional uniform and business dress when representing the hospice.
accept temporary redeployment within any part of the hospice should the need arise ensuring hospice goals and objectives are met.
Person Specification
Qualifications
Essential
Level 3 qualification in 2 or more of the following: Massage, Reflexology, Aromatherapy
Desirable
Level 2 or 3 Diploma/NVQ Level 2 or 3 or equivalent certificate in palliative/end of life care and awareness of dementia. Advanced Communication Skills course
Experience
Essential
A minimum of 2 years care experience providing complementary therapies (any setting) Able to work autonomously and as part of team Evidence of excellent communication skills Experience of supervising/supporting people
Desirable
Experience of palliative/end of life patients Experience of CQC compliance and evidencing regulations in practice
Skills and Knowledge
Essential
Excellent planning and organising skills. Adapting to and managing change Understanding of current issues and initiatives relating to complementary therapy, palliative and end of life care IT skills Excellent interpersonal skills communication with patients, health and social care professionals and the wider multi-professional team encompassing verbal and written skills including: motivation of staff, team building, decision making, conflict management and problem Solving Must be able to demonstrate an understanding of the need for confidentiality in all aspects of the work environment, including boundaries of volunteer roles
Desirable
Evidence of effective teaching and mentoring Able to write succinct and informative report. Conversant with CQC regulations and implications on safe, effective, caring, responsive, well-led services.