IT Service Desk Analyst

6 months ago

Leeds, United Kingdom Novuna Full time

Are you looking to break into the world of IT? Do you enjoy helping people and problem-solving? Passionate about delivering excellent customer service?

If your answer is 'yes' to all of these, keep reading.

Want to know a little about us?

At Novuna, we care about building a better tomorrow. With a focus on sustainability, and a passion for phenomenal customer experiences, we provide consumers and businesses with the capital they need to realise their ambitions.

We're proud to be a  Top 50 Inclusive employer , and we're number 15 in Glassdoor's Top 50 Employer list. 

What does the role involve?

Reporting to the IT Service Desk Manager, you will be responsible for interacting with your internal stakeholders to support them with their ongoing IT issues. You will work a shift pattern between the hours of 7:00 to 18:00, Monday to Thursday with a 7-hour shift on Friday. Every 7 weeks there will be a requirement for you to work 18:00 – 20:00 of Extended Service Desk including the weekend from 7:00-20:00 to ensure our colleague's calls are answered outside of core business hours. A minimum of 1 day a week will be required to work from our Leeds office. 

Some of your key duties will include:

Acting as the first point of contact for all IT-related incidents, giving high-quality support Logging and maintaining all incidents and requests in our ServiceNow ticketing system Providing great communication ensuring that all users are kept informed of progress at all times. Making sure that customer requests are recorded accurately and with a high level of detail using the ServiceNow call logging software

What are we looking for?

You will be a team player who comes with a positive mindset and is passionate about customer satisfaction. You enjoy working in a highly collaborative role and multi-tasking. You're curious about asking questions and finding solutions. Should you come with experience with Multi-Factor Authentication, Azure Active Directory, and Remove Symantec Netbackup this would be a bonus, however, we'll be happy to provide training for those willing to learn.

Also, we're looking for the following: 

Knowledge of ServiceNow (Nice to have) Excellent communication skills, both verbal and written Organisational skills  Customer focused background 

What can we offer you?

At Novuna we take our people promise seriously. If you join us, you'll have a  chance to make a difference, opportunities to learn, and time to shine .

In addition to a market-benchmarked salary and excellent bonus scheme, our offer to you includes:

Flexible hybrid working 25 days' holiday, plus bank holidays and the option to buy/sell 5 days Full wellbeing package including BUPA, digital GP service, 24/7 employee assistance, plus wellbeing events throughout the year

What's the next step?

Interested? Start your application today and see what Novuna can offer you. 

Novuna is a consciously inclusive employer, and we encourage applicants from all backgrounds.

#LI-Hybrid

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