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IT Field Support Engineer

2 months ago

Telford, United Kingdom NHS Midlands and Lancashire Commissioning Support Unit Full time

NHS AfC:

Band 5

Job overview

ML is a vibrant, dynamic and innovative service sector, which provides customer-focused support and choice to ICB's and helps them to go the extra mile, by supporting the local focus on improving outcomes and increasing value on behalf of their population.

At NHS ML we pride ourselves in hosting an array of expertise in the commercial and clinical arenas. Our Field Support Engineers are responsible for the support o a wide portfolio of clients across Birmingham, Solihull and the Black Country, Shropshire & Worcestershire, including but not limited to:

NHS Clinical Commissioning Groups

NHS England HM Prison Service NHS Trusts GP Practices

ML recognises the value serving personnel, reservists, veterans, and military families bring to our business and would encourage people from the armed forces community to apply for our vacancies. 

Main duties of the job

Exciting opportunities have arisen within IT at ML, and we are looking for Field Engineers to join the IT Team on a Permanent basis .

The role primarily is to support IT services for both internal and external clients supporting existing services and technologies.

The ideal candidates will have In-depth knowledge of Microsoft Windows Operating systems and MS Office Suite. Strong troubleshooting and problem-solving skills with excellent communication skills, hand’s on experience in desktop technologies. The successful candidates should have the ability to work autonomously and as part of a team in a very dynamic environment coupled with commitment to provide an efficient and effective service.

ML is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Working for our organisation

The NHS is the biggest employer in Europe. It’s a world-renowned institution and an exciting place to work, full of challenges and opportunities.

NHS ML is one of the biggest and best-performing commissioning support units in the country, with among the highest levels of staff and customer satisfaction. We work together as a team of over 1, expert staff based across the Midlands and North West to make a difference – for our customers, patients and communities.

Offering a full range of professional services to hospital trusts, local authorities, integrated care systems (ICSs) and other public bodies\ across the country, our NHS values underpin everything we do. 

Commissioning support must enable ICBs to harness techniques, thinking and ways of working from other sectors in order to allow them to deliver best value, timely and evidence based commissioning decisions. In this respect, commissioning support will feel different to current approaches. It will support working differently and will enable those taking commissioning decisions to do so with accuracy and acuity by operating against best practice.

Commissioning support will be an attractive sector for talented staff who will be able to develop expertise and skills as they innovate and have rewarding careers.

Detailed job description and main responsibilities

The post is primarily based in Shropshire with a requirement to travel across both ML and Clients where required, Driver with own vehicle is essential and be able to work flexible hours with the possibility of weekend work and offer Out of Hours support.

As a successful applicant you will have operational experience of working in an ITIL based IT operations environment, essentially within an IT infrastructure setting.

You must have a methodical, yet flexible approach to your work and be able to exercise responsible judgment alongside being well organised and highly motivated.

You will need to have the ability to work autonomously and as part of a team in a very dynamic environment coupled with commitment to provide an efficient and effective service is essential.

Knowledge of working within the NHS and its systems would be beneficial but not essential.

What we offer

NHS Discounts Car leasing - NHS Fleet Solutions Extra days off for Volunteering Childcare Vouchers Fantastic Pension Training and Development days standard holidays + Bank holidays increasing with service

Joining our inclusive and innovative team comes with a range of benefits including flexible & agile working arrangements, pension scheme and generous annual leave allowance.

In return, we provide a supportive environment in which to learn and develop, with the opportunity to further your skills and career within an exciting and evolving setting.

With our training schemes and support networks, you will be empowered to play a leading role in the future of healthcare, whatever your specialism or interest. And as a member of NHS staff you will receive plenty of discounts from a host of restaurants and high-street stores too.

Person specification

Qualification

Essential criteria

A Level IT studies, Diploma in IT , Degree ITIL, SDI

Skills

Essential criteria

PC Installation , Troubleshooting Windows OS , Networking, ITIL,Clinical Application Support, Office Suite

Experience

Essential criteria

3 Years IT support , Troubleshooting, Installation/Configuration, Project Experiance,

Personnal

Essential criteria

Must have access to vehicle & British driving licence

MLCSU is committed to our process of redeployment at risk members of our existing workforce to new roles. As such, all job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Employer certification / accreditation badges

Documents to download

Field Support Engineer (PDF, .4KB) Applicant Recruitment Journey (PDF, .6KB) MLCSU Careers - Information Pack (PDF, title="Megabytes"> MB) Apply online now

Further details / informal visits contact

NameChristopher YatesJob titleEnd User Computing ManagerEmail numberAdditional information

For an informal discussion about this opportunity or about working for the IT department within ML please contact: -

Christopher Yates, End User Computing Manager

Email: (please note CV will not be accepted at this email address)