ICT Support Officer

3 weeks ago

Saint Asaph, United Kingdom Betsi Cadwaladr University Health Board Full time

Job summary

Would you like to be involved in delivering and supporting IT Solutions that make a difference to our customers?

If so, the Informatics service is looking for a full time positive and enthusiastic IT Support Officer to join our dynamic Service Desk team. Supporting across BCU you will provide operational support across a range of IT System Solutions providing the training and support of IT skills, system solutions, coordination of training activities and involvement with implementations.

Your key responsibilities include:

Advise on the support elements of a wide range of solutions

Respond to all types of IT related issues reported either via the telephone, informatics portal or in person effectively and efficiently, in a polite and professional manner adhering to negotiated Service Level Agreements.

Record accurately all type of IT related issues within the Service Desk's incident management tool. (ITSM)

Provide first line technical support, including the analysis & diagnosis of hardware and software problems to initiate the most appropriate corrective action.

Main duties of the job

Essential Criteria Includes:

Educated to Diploma/HNC level or equivalent experience.

Evidence of Continual Professional Development

Problem identification and solving

Ability to effectively prioritise tasks in a high-pressure environment.

Excellent customer service orientation.

Base : The post requires a minimum of 2 days working from our Bowen Court site, the remaining days can be worked remotely within the surrounding geographical area, individual working arrangements can be agreed with the successful candidate. Please contact to discuss individual requirements.

Flexibility and willingness to adapt to changing work demands and circumstances are essential for this role, as evening and weekend working may be required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

Meets all essential criteria as per attached job description/person specification

Desirable

Meets all desirable criteria as per attached job description/person specification

Experience

Essential

Meets all essential criteria as per attached job description/person specification

Desirable

Meets all desirable criteria as per attached job description/person specification

Skills

Essential

Meets all essential criteria as per attached job description/person specification

Desirable

Meets all desirable criteria as per attached job description/person specification

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