Content Editor

Description

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Content Editor

Location: Bristol, Onsite

Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates the content for those support tools underpinned by continuous insight.

The Content Editor writes articles, specs, step-by-step troubleshooter scripts and other support content that enable non-technical people to resolve technical problems and find the answers to general device queries.

The role requires the editor to have an excellent command of English and the ability to answer complex questions in a simple and easy-to-understand manner. In addition, an excellent understanding of Likewize Support’s editing tools and software is required (full training will be provided).

The tools will be used on both agent and customer facing platforms.

Core requirements

Create new content in response to:New product releasesVoice of customer insightClient requests and feedbackOperating system updates/releasesMarket trends Ensure that customer’s questions return the right answers within the search tool Review existing articles, specs and troubleshooter script content on a regular basis Review and update content in response to insight & feedback

Strategic requirements

Play a key role in implementing our content strategy by providing the right content delivered appropriately (format). Utilise and appraise available insight Adhere to best practice standards in content creation and delivery.

Skills/Experience

Good grasp of spelling and grammar Clear writing style with good attention to detail Ability to explain complex processes clearly and without ambiguity Image and text editing familiarity (e.g. Photoshop, Fireworks, etc) Basic HTML

Personal attributes

Confident pro-active approach – able to propose & crucially follow through Technically capable, curious independent thinker- Interest in technology Adept in problem solving & resolution Team player with a ‘can-do’ attitude Ability to work independently and meet deadlines Diligence, attention to detail and the mindset of taking pride in your work 

We offer a competitive compensation and benefits packages, along with opportunities for professional growth and development.

Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.

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